Manager, Web Portal and Content Management

Key Responsibilities

• Facilitate the creation of content and corresponding reviews to be published on the web portal.
• Administer web portal functionality including access, links to resources, publication of reports, etc.
• Ensure messaging is consistent and tailored for different customer personas, including hotels, suppliers, and internal teams.
• Collaborate with Procurement Operations and Customer Care to identify content gaps, monitor portal usage, and improve effectiveness.
• Partner with Procurement, Customer Care, and Technology teams to maintain content standards, ensure adoption, and deliver seamless user experience

Requirements

• 4- year bachelor's degree from an accredited university in related field appropriate to work position
• 3+ years of experience in communications, content management, procurement operations, or related field.
• Experience developing user-facing content for multiple audiences in a global or enterprise environment.