Manager, Warehouse (Merchandise)

About the role

Join us and play an important part on our incredible team! We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors.

Responsibilities

• Establish and maintain documented processes and procedures across the warehouse, identifying and driving opportunities for process improvement, standardization, and operational efficiency.
• Control and manage assets received, stored, and delivered through the warehouse.
• Manage all daily aspects of the warehouse operation, including product delivery, driving, fleet maintenance, and general training and documentation programs to ensure department, park, and company guidelines are met.
• Develop and oversee a consistent cycle count process and manage the annual warehouse inventory in conjunction with our park Finance team.
• Ensure Standard Operating Procedures are followed across all areas of warehousing.
• Recommend improvements or changes to physical structure, processes/production, or staffing.
• Ensure all corporate compliance requirements are met.
• Oversee the safe operation of all powered industrial equipment, including forklifts, stock pickers, and pallet jacks, ensuring warehouse staff are properly trained, and that safety rules and regulations are implemented and maintained to sustain a safe working environment.
• Work with Culinary Safety leaders to maintain compliance with Food Safety guidelines, hygiene, and cleanliness as stated by the Department of Agriculture and the Department of Business and Professional Regulation as needed.
• Aid in the preparation of the annual warehouse budget.
• Oversee budget, including controls on product cost, miscellaneous expenses, and labor expenses, to maximize profitability.
• Coordinate scheduling for all leadership and front-line staff.
• Participate in park duty rotation, which encompasses any needed operating or administrative functions.
• Other duties as assigned.

Requirements

• High school diploma or equivalent required; possession or pursuit of a bachelor's degree preferred.
• At least 5 years of experience operating in a fast-paced, high-volume merchandise or similar warehouse environment with oversight of several thousand items, along with 5 years of leadership experience.
• Demonstrated success leading people in a fast-paced, complex environment.
• Valid driver's license and ability to meet Company driving standards.
• Working knowledge of powered industrial truck (PIT) equipment, including forklifts, stock pickers, and pallet jacks, with the ability to implement and maintain OSHA-compliant safety rules and regulations. PIT/forklift trainer certification preferred.
• Must be able to complete provided RCS Responsible Vendor Training (alcohol) and CPR training.
• Excellent written and verbal communication skills; able to communicate effectively with ambassadors, guests, and leadership.
• Able to understand, interpret, and train others on financial reports, including P&L statements, sales, and budget reports.

Physical Requirements

• Extensive walking and standing throughout the work shift;
• Frequent physical activities including standing, walking, climbing, bending floor-to-waist and waist-to-overhead, reaching overhead, and simple grasp/fine manipulation tasks;
• Able to move freely around work areas;
• Frequently lift/carry up to 50 pounds unassisted, or 90 pounds with assistance;
• Able to work indoors (with or without A/C) and outdoors in all weather conditions and temperature extremes;
• Comfortable working at heights and around fumes/dust/odor.

Schedule & Flexibility

• Available to work varying shifts/hours based on business need, including opening, mid, and closing shifts, weekends, and holidays.
• Flexible in work location based on business needs and career development opportunities.