Manager, Wage & Hour Compliance

Job Responsibilities and Duties

• Wage & Hour Compliance Program Management

• Develops and manages enterprise wage and hour audit programs designed to monitor compliance across multiple jurisdictions and multiple topics – meal and rest, minors, timekeeping, scheduling, overtime.
• Establishes scalable audit methodologies and reporting mechanisms that efficiently identify compliance risks at scale.
• Analyzes audit findings, identifies root causes, and develops corrective action plans with operational and cross-functional partners.
• Develops and maintains compliance scorecards, dashboards, and key performance indicators to monitor program effectiveness and identify emerging risks.
• Provides regular reporting and trend analysis to People Resources and Operations leadership.
• Recommends process, policy, system, and operational enhancements to strengthen compliance and reduce risk.
• Creates and delivers training, communications, and educational resources based on audit findings and emerging compliance trends.
• Serves as primary point of contact for day-to-day manager inquiries.

• Predictive Scheduling & Fair Workweek Compliance

• Oversees administration of Predictive Scheduling and Fair Workweek compliance programs.
• Maintains audit tools, certification programs, job aids, and e-learning content to ensure alignment with current legal requirements and company practices.
• Recommends process, policy, system, and operational enhancements to strengthen compliance and to create operational ease of execution.
• Conducts ongoing compliance reviews and supports remediation efforts where opportunities are identified.
• Partners with Operations to ensure consistent understanding and execution of scheduling requirements.

• Compliance Systems & Technology

• Partners with HRIS, Technology, and Operations Support teams to test, validate, and implement compliance-related system enhancements and legislative updates.
• Participates in requirements gathering, user acceptance testing (UAT), rollout planning, and change management activities.
• Updates associated training materials, operational guidance, and compliance documentation following system changes.
• Identifies opportunities to automate compliance monitoring, reporting, and auditing activities.

• Legislative Implementation & Business Readiness

• Supports the organization's readiness for new and changing labor and scheduling legislation.
• Assists in evaluating operational impacts and implementation requirements for new regulatory obligations.
• Supports implementation plans including process changes, system updates, communications, manager guidance, and training materials.
• Collaborates with Operations, Legal, HRIS, Payroll, and Technology teams to ensure successful execution of compliance initiatives.

• New Shack Openings (NSOs) & Operational Support

• Partners with New Shack Opening teams to ensure compliance requirements are incorporated into launch planning and operational readiness activities.
• Provides guidance regarding labor law compliance, scheduling practices, workplace postings, and workforce administration processes.
• Supports manager onboarding and training efforts related to workforce compliance programs.

Qualifications and Experience

• Bachelor's degree in Human Resources, Business, Labor Relations, or related field preferred or equivalent experience.
• 5+ years of progressive experience in workforce compliance, employment law, human resources, or related field.
• Experience supporting or operating in Fair Workweek jurisdictions.
• Experience supporting multi-state operations in hospitality, retail, restaurant, or other multi-unit environments.
• Experience conducting audits and implementing corrective action plans.
• Experience managing cross-functional projects and compliance-related initiatives.
• Experience supporting workforce management systems such as Harri, Kronos, UKG, Workday, or similar platforms preferred.