Manager, Volunteer Experience

Position Overview

JA Memphis and the Mid-South equips young people across a 71-county Tennessee, Mississippi, and Arkansas region with the skills to own their futures — powered by 2,000+ volunteers who bring financial literacy and career exploration to life in classrooms every year. The Manager of Volunteer Experience is the chief champion and architect of that community.

What You'll Do

• Serve as primary relationship manager and first point of contact for 2,000+ active volunteers across the region.
• Own onboarding, communications, and recognition programming that builds a sense of belonging.
• Build feedback loops and satisfaction measures to continuously improve the volunteer journey.
• Lead the onboarding experience for new volunteers, ensuring they feel prepared, welcomed, and connected before they ever step into a classroom.
• Drive multi-channel recruitment across corporate partners, community organizations, and university networks.
• Partner with Development to convert corporate funders, board members, and event attendees into active volunteers.
• Track pipeline data, conversion rates, and capacity gaps to guide recruitment priorities.
• Facilitate volunteer orientations and skill-building sessions, both in-person and virtually.
• Build role-specific training pathways for first-time presenters and repeat volunteers, and maintain a self-service resource hub.
• Lead volunteer advocacy and development partnership, moving volunteers along the continuum from participant to advocate to investor, in partnership with Development.
• Elevate volunteer voices in JA's storytelling through testimonials, social content, and public advocacy opportunities.
• Support the volunteer-side transition to JA USA's new national platform, keeping volunteer records accurate as the team learns the new system.
• Maintain accurate, up-to-date volunteer records and help build simple reports that give leadership visibility into engagement and capacity.

Required

• 4+ years in customer relationship management, community engagement, volunteer coordination, or a comparable field.
• Hospitality mindset: you believe every person who walks through JA's door deserves to feel seen, valued, and equipped.
• Exceptional written and verbal communication — equally comfortable writing a warm welcome email or presenting to corporate executives.
• Comfortable with everyday computer tools (email, Excel, online systems) and quick to learn new software — no prior CRM experience required.
• Proven relationship-builder who thrives cross-functionally in a fast-paced environment with multiple competing priorities.
• A self-starter who takes initiative, communicates proactively, and follows through without being managed closely.

Preferred

• Experience in nonprofit, education, or workforce development settings.
• Experience with learning management systems (LMS) or volunteer management platforms.