Manager, Vendor Manager

About the role

SimpliSafe is a high-tech home security company dedicated to protecting homes and its mission of keeping Every Home Secure. Our culture fosters collaboration, innovation, and growth, encouraging employees to build meaningful careers.

Why are we hiring?

We are expanding and need talented individuals who share our values to join us in disrupting the home security space and fulfilling our mission.

What You'll Do

• Serve as the primary point of contact and internal subject matter expert across our professional monitoring vendor portfolio, owning relationships end-to-end
• Stay current on the monitoring industry landscape to proactively identify emerging vendor capabilities, cost savings opportunities, and new commercial opportunities for SimpliSafe
• Evaluate and pursue opportunities to expand or diversify the vendor portfolio; negotiate contract amendments and ensure commercial terms remain aligned with evolving business needs
• Lead vendor performance management — establishing KPIs, conducting regular business reviews, benchmarking against industry standards, and holding vendors accountable to contractual obligations
• Partner with monitoring operations and technology teams on the alarm platform roadmap, including evaluation of new AI features and quality management capabilities
• Keep internal stakeholders informed through regular reporting, clear escalation frameworks, and proactive communication on vendor health
• Proactively identify operational risks across the vendor portfolio and come prepared with recommended solutions

What You'll Bring

• 5+ years of vendor management, partner management, or strategic sourcing experience, with demonstrated ownership of complex, high-stakes vendor relationships
• Experience in contact center BPO management or security industry wholesale/monitoring vendor management
• Deep understanding of vendor performance metrics and the ability to translate data into actionable strategy
• Strong negotiation skills and comfort managing contract amendments, SLAs, and commercial terms
• Curiosity about and experience working with technology platforms; familiarity with monitoring operations, AI-enabled tools, or quality management systems is a plus
• Excellent communication and stakeholder management skills, with the ability to present findings and recommendations clearly to leadership
• Highly organized and self-directed, with the ability to manage multiple vendor relationships and priorities simultaneously

Values You'll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
• Free SimpliSafe system and professional monitoring for your home
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change