Manager- Vail Tune Center- Rental/Retail Ops

About the role

Create Your Experience of a Lifetime! Come work and play in the mountains!

Responsibilities

• Lead the daily operation of the tune shop, ensuring customer and rental skis and snowboards are serviced according to established quality, safety, and production standards.
• Maintain a high standard of ski and snowboard tuning and help protect the company's reputation for quality and consistency.
• Recruit, hire, train, coach, schedule, and develop a high-performing tuning center and equipment delivery team.
• Provide hands-on leadership during high-volume periods, helping the team prioritize workload and respond to changing operational needs.
• Partner effectively with third-party technicians (Wintersteiger) and employees to support equipment performance, maintenance, and shop operations.
• Cooky/coordinator the timely and accurate movement of skis and snowboards between resort locations and the tune shop using company-provided vehicles.
• Manage daily workflow and production priorities to ensure equipment is completed and returned to stores within established timelines.
• Maintain tune shop machinery, tools, supplies, and work areas to support safe and efficient operations.
• Order and maintain appropriate inventory levels of tune shop supplies and operational materials.
• Adhere to and enforce all company safety procedures, equipment operating standards, and workplace policies.
• Conduct regular performance conversations, provide coaching and feedback, and support the ongoing development of employees.
• Complete required company documentation, administrative responsibilities, and operational reporting accurately and on time.
• Identify operational challenges and opportunities for improvement and communicate recommendations to the Area Manager.
• Remain current on ski and snowboard tuning techniques, equipment, products, and relevant industry trends.
• Build strong working relationships with store teams and operational partners to ensure the tune shop effectively supports the broader resort rental and retail operation.
• Demonstrate flexibility, urgency, and sound decision-making in a fast-paced environment with changing daily priorities.
• Perform other duties as assigned.

Requirements

• Minimum of 3 years of team leadership or management experience.
• Minimum of 1 year of ski/snowboard rental, retail, or related operations management experience.
• Minimum of 3 years of ski and/or snowboard tuning experience or equivalent technical background.
• Strong working knowledge of ski and snowboard tuning processes, equipment, machinery, and quality standards.
• Valid driver's license and ability to successfully complete required Motor Vehicle Record (MVR) check and company-provided commercial driver certification.
• Ability and confidence to operate company vehicles in mountain environments, including adverse winter weather, tight alleys, loading areas, and high-pedestrian locations.
• Strong leadership skills with the ability to train, coach, motivate, and hold employees accountable.
• Strong organizational and operational skills with the ability to prioritize multiple competing demands.
• Able to remain calm, adaptable, and solutions-oriented during high-volume and time-sensitive periods.
• Availability to work nights, weekends, holidays, and peak winter periods as required by the business.
• High school diploma or equivalent.
• Proficiency with Microsoft Office applications.
• Familiarity with ski rental, retail, inventory, or point-of-sale systems preferred.
• Ability to communicate effectively with employees, operational partners, and guests in spoken and written English.
• Commitment to teamwork, workplace safety, operational excellence, and exceptional guest service.