Manager, Underwriting

Leads the credit & collections management for the Pro Trade Credit program, focusing on developing and managing processes for the trade credit services team and customer support functions related to existing customer credit and collections management.

Responsibilities

• Collaborate with Pro Operations, Accounting, and Controls to ensure program adherence to service and compliance/control related objectives (20%).
• Drive results by establishing and assessing financial and operational/quality outcomes of collections and receivables management against predetermined goals. Determine team structures and credit/collections strategies to meet operational objectives (25%).
• Plan and align credit and collections processes, strategy, and support functions for the commercial Pro Trade Credit program (30%).
• Oversee development and execution of underwriting and collections processes and performance using credit knowledge and people management skills to ensure proper program administration and support levels (25%).

Requirements

• Must be at least 18 years old.
• Must be legally permitted to work in the United States.
• Bachelor’s degree or equivalent in a related field.
• Minimum 6 years of work experience, including 3 years of leadership experience.
• Overnight travel required 5% to 20% of the time.
• Primarily sedentary role with occasional need to move or lift light articles.
• Located in a comfortable indoor area with infrequent unpleasant conditions.

Preferred Qualifications

• Working knowledge of Microsoft Office Suite.
• Demonstrated ability to collaborate with cross-functional teams.
• Ability to draw accurate conclusions from financial documentation.
• Demonstrated project management skills.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers.
• Excellent written and verbal communication skills.
• 3+ years’ experience in commercial trade credit management and/or supervisory capacity in credit servicing center and underwriting teams.

Skills

• Understanding of commercial underwriting and credit program administration principles.
• People and team management skills.
• Credit and customer service/call center management skills, including staffing, collections, and receivables management.
• Sound understanding of lien-based lending and effective receivables management strategies.
• Ability to leverage data and analysis to craft business cases and communicate them effectively.
• Demonstrated decisiveness and sound decision-making skills.
• Strategic thinking about business problems and opportunities.

Competencies

• Decision Quality
• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Manages Conflict