Manager, Incentives Operations

About the role

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Responsibilities

• Lead Incentive Operations for Hyundai Motor America, ensuring accurate implementation, governance, communication, compliance, analysis, and execution of dealer incentive programs.
• Responsible for operational readiness, incentive-system functionality, dealer payment integrity, post-program reporting, process improvement, and effective cross-functional coordination among Sales Planning, Marketing, Finance, Hyundai Motor Finance, Legal, Information Technology, Hyundai AutoEver America, Field Operations, and Dealer Operations.
• Protect dealer confidence and business continuity by translating approved incentive strategies into clear program rules, reliable systems, accurate communications, controlled payment processes, meaningful business insights, and timely issue resolution.
• Lead Hyundai dealer incentive program execution, including program setup, launch readiness, claims processing, adjustments, payments, coupons, and special sales initiatives.
• Oversee dealer communications, program rules, announcements, training materials, guides, and launch packages to ensure accuracy and consistency.
• Serve as business owner for incentive systems, payment workflows, FIORI routing, dealer portals, and related technologies; manage requirements, enhancements, testing, and production readiness.
• Manage dealer and regional escalations related to incentive eligibility, claims, payments, and system issues; coordinate resolution with cross-functional partners.
• Maintain compliance, governance, and operational controls; identify risks, investigate exceptions, support audits, and recommend corrective actions.
• Oversee weekly dealer incentive payment processes, approvals, adjustments, exception handling, and payment integrity controls.
• Lead reporting, dashboard development, and post-program analyses to assess program effectiveness, dealer participation, budget utilization, sales impact, and operational performance.
• Provide actionable insights and recommendations to leadership through recurring and ad hoc reporting.
• Drive continuous improvement initiatives, automation efforts, process optimization, and documentation to improve efficiency and scalability.
• Partner with Sales Planning, Marketing, Finance, Legal, Field Operations, Hyundai Motor Finance, Hyundai AutoEver America, vendors, and other stakeholders.
• Exercise independent judgment in resolving operational and payment issues and approving exceptions within delegated authority.
• Approve communications, launch materials, payment workflows, and system readiness activities within established guidelines.
• Lead, coach, and develop team members while fostering accountability, collaboration, cross-training, and operational excellence.
• Prioritize technology defects, enhancements, user acceptance testing, and remediation work with Hyundai AutoEver America and Information Technology partners.

Requirements

• Must be a high school graduate.
• Bachelor’s degree preferred.
• Six or more years of progressively responsible experience in automotive incentives, sales operations, dealer operations, finance operations, program administration, analytics, reporting, or a related discipline.
• Prior people-management or team-leadership experience preferred.

Skills

• Experience