Manager, Transaction Management

About the role

The Manager of Transaction Management oversees all real estate transactions for House Buyers of America, managing both acquisition and disposition deals from contract through closing. This is a hands-on, player/coach role responsible for leading the transaction team while managing a personal pipeline in a fast-paced, high-volume environment. This role requires strong ownership, assertiveness, and the ability to solve complex transaction problems.

Responsibilities

• Manage acquisition and disposition transactions from contract ratification through settlement
• Supervise, train, and performance-manage Transaction Coordinators / Settlement Processors
• Establish, track, and manage KPIs for all team members
• Hire, supervise, train and mentor Transaction Coordinators
• Develop and update all policies and procedures, including creating video and written training documents
• Ensure all policies and procedures are being followed
• Personally manage a portfolio of transactions while reviewing teamwork for accuracy and timelines
• Review contracts, addenda, and HUD / Closing Disclosure statements for accuracy
• Request loans for new acquisitions and coordinate with lenders
• Manage construction loan draw requests in partnership with the Construction team
• Oversee all property listings, including procuring professional photography and virtual staging
• Ensure high quality, accuracy, and completeness of all listings across MLS and other platforms
• Maintain the company CRM for all transactions
• Serve as the escalation point for transaction issues; push back and escalate with title companies, lenders, or other parties when needed to get results
• Solve complex transaction problems involving title defects, surveys, utilities, seller challenges, or other complications
• Cook up smooth handoffs and timely closings with the Sales and Construction teams
• Aid in market expansion efforts, including sourcing and managing title company relationships and 3rd party brokers
• Maintain a high level of customer service for buyers, sellers, and partners
• Aid in hiring and managing 3rd party property managers to manage our rental portfolio
• Thriving in a fast-paced environment; availability may include evenings and weekends as needed

Requirements

• 2+ years of people management experience in settlement, title, or transaction management
• 5+ years of real estate transaction experience
• Proven experience managing high-volume acquisitions and dispositions
• Highly assertive and comfortable holding internal teams and external partners accountable
• Strong work ethic and ownership mindset
• Ability to independently resolve complex real estate transaction issues

Qualifications

• You love people and are obsessed with making customers happy
• Bachelor's degree required
• Proficient with Microsoft Office and CRM systems
• You thrive on working in a fast paced environment