Manager, Training and Implementation

Responsibilities

• Training Program Development
• Design, build, and continuously improve comprehensive training programs for onsite and corporate property management staff.
• Develop role-specific learning paths for Community Managers, Maintenance Technicians, and Regional Managers.
• Create and maintain standardized training materials including manuals, SOPs, e-learning modules, video tutorials, job aids, and quick-reference guides.
• Ensure all curriculum reflects current policies, regulatory requirements, and Fairstead standards.
• Leverage AI-powered tools to accelerate content development, personalize learning experiences, and identify training gaps through data-driven insights.
• Technology & Software Implementation
• Lead end-user training for all new property management software, platforms, and technology tools including property management systems, CRM, maintenance platforms, and reporting dashboards.
• Partner with the Strategic Innovation team to assess readiness, plan rollouts, and drive change management for technology deployments.
• Serve as a subject matter expert and internal resource for adopted platforms; develop troubleshooting guides and escalation paths.
• Evaluate training effectiveness post-implementation and iterate based on adoption data and staff feedback.
• Policy Implementation & “The Fairstead Way”
• Translate new and updated company policies into actionable training content and rollout plans communicated clearly to all impacted staff.
• Define, document, and champion “the Fairstead Way”—the company’s standard operating philosophy, culture, and best practices across property operations.
• Collaborate cross-functionally with Compliance, HR, Legal, and Operations to ensure policy training is accurate, timely, and complete.
• KPI Development & Accountability
• Establish, track, and report on training KPIs including completion rates, assessment scores, time-to-proficiency, and post-training performance improvements.
• Build reporting cadences to surface training outcomes to leadership and property management stakeholders.
• Enforce accountability for training completion across the portfolio; coordinate with Regional Managers on non-compliance.
• Use performance data to continuously refine programs and demonstrate measurable ROI of training investments.
• Facilitation & Delivery
• Facilitate live training sessions (in-person and virtual) for new hire onboarding, software rollouts, and ongoing professional development.
• Support a train-the-trainer model, equipping Regional Managers and senior staff to deliver localized training.
• Manage an LMS or training platform; maintain records of completions, certifications, and remediation plans.

Requirements

• 5+ years of experience in training, learning & development, or organizational effectiveness
• Demonstrated experience developing and delivering training programs for distributed, operational workforces.
• Experience leading software and technology adoption and change management initiatives.
• Strong instructional design skills; proficiency with LMS platforms and e-learning authoring tools.
• Ability to build tracking systems, interpret training metrics, and present findings to leadership.
• Exceptional written and verbal communication; able to translate complex processes into clear, engaging materials.
• Highly organized, self-directed, and capable of managing multiple rollouts simultaneously across a large portfolio.