Manager, Third-Party Delivery

Responsibilities

• Serve as our client’s primary point of contact for DSPs and catering providers—including DoorDash, Uber Eats, Grubhub, EZ Cater, and others.
• Maintain accurate menus, pricing, hours, and availability across all off-premise channels—from single-sandwich orders to large catering deliveries.
• Lead testing and rollout of new platform features, integrations, and partnerships, ensuring our client remains competitive and accessible in the digital marketplace.
• Analyze sales and operational data across delivery and catering platforms to uncover opportunities for growth and improved guest experience.
• Monitor KPIs such as order accuracy, prep times, delivery quality, ratings, and catering fulfillment performance.
• Build forecasting tools and dashboards that help support operational readiness, especially for large catering occasions and seasonal peaks.
• Partner with Operations to strengthen execution for delivery and catering—ensuring Shops are set up for success with clear prep processes, handoff standards, and packaging guidelines.
• Develop and support training materials to help teams deliver speed, accuracy, hospitality, and the signature experience for all order types.
• Troubleshoot issues across DSPs and catering providers and collaborate with Shops and platform partners to resolve them quickly.
• Work with Marketing to develop engaging platform promotions, boosts, and campaigns tailored to both delivery and catering audiences.
• Enhance digital merchandising through compelling photography, descriptions, menu storytelling, and catering-specific positioning that showcases the client as the go-to choice for groups.
• Partner with the Menu Innovation team to grow off-premise and catering-specific menu opportunities, bundles, and seasonal items.
• Evaluate emerging delivery and catering technologies, virtual brands, and marketplace trends to keep our client ahead of guest expectations.
• Support negotiations and long-term strategy development with delivery and catering providers.
• Lead cross-functional projects that enhance the digital guest journey and strengthen operational efficiency across off-premise channels.

Requirements

• Bachelor’s degree or relevant experience in marketing, business, operations, digital commerce, or restaurant leadership.
• 3–5 years of experience managing digital marketplaces, delivery platforms, or catering channels.
• Strong understanding of DSP ecosystems, catering marketplaces (e.g., EZ Cater), and digital ordering tools.
• Analytical and detail-oriented, with the ability to convert data into insights and action.
• Excellent communication skills and experience managing cross-functional and external relationships.