Manager, Technology Product & Solutions (Nashville, TN)

About the role

As a Manager, Technology Product & Solutions, you’ll lead the definition, deployment, and support of technology solutions that enable key business capabilities. You’ll shape the technology vision and roadmap for your area, partner across teams to deliver exceptional end-user experiences, and grow a high-performing team that consistently delivers business value.

Responsibilities

• Set strategy and roadmap by translating business capabilities into a clear technology vision, priorities, and delivery plans.
• Own solution delivery and sustainment by aligning scope, budget, and resources; guiding application configuration and services; and partnering across architecture, engineering, and QA through deployment and 24x7 support.
• Lead teams and outcomes by coaching and developing talent, driving operational excellence (root cause + trends), and managing vendor relationships and SLA performance.

Requirements

• 10+ years of relevant experience in technology solutions, systems delivery, and/or technology operations.
• 5+ years of relevant functional, business, and/or industry experience.
• Strong knowledge of SDLC and technology operation.

Preferred Qualifications

• Experience leading technology roadmaps and portfolio priorities in partnership with cross-functional stakeholders.
• Experience with application configuration management, SOA/service management concepts, and Agile/Scrum delivery practices.
• Demonstrated strength in user-centric design (iterative prototyping/testing) to deliver engaging end-user experiences.
• People leadership experience (building and developing teams) and/or managing vendor partnerships to deliver results.

Benefits

• Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
• Short-term and long-term disability, paid parental leave, family expansion reimbursement.
• Paid vacation from date of hire (accrued up to a maximum of 120 hours for roles below director and 200 hours for roles at director or above, with higher limits in CA), sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.
• 401(k) retirement plan with employer match.
• Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
• Incentivized emergency savings and financial well-being tools.
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
• Backup care and DACA reimbursement.

Pay

The actual base pay offered will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role.

Schedule

This role is onsite four days a week.