Manager, Retail Technology Deployment (Nashville, TN)

About the role

The Retail Infrastructure Technology (RIT) team owns the selection, installation, maintenance and associated vendor relationships for all technology deployed in 10,000+ company owned Starbucks locations across North America. This transformation crosses the spectrum of people (uplifting/acquiring new skillsets), processes (consolidating ownership of the end to end processes) and tooling (leading the team transition to ServiceNow).

The three initial priorities for someone coming into this role include: Leading the team thru process (re) engineering of the future state store tech installation processes and identifying corresponding tooling changes needed. Coaching, coaching and more coaching – for members of a team that are excited and passionate about being part of this transformation yet don’t know exactly how best to help the team or themselves move forward and support this work. Ability to build a story based on data and tell that story to our stakeholders in Store Development and Real Estate to drive alignment on the path forward to solve problems and improve the overall tech installation process.

Responsibilities

Core daily execution functions of this role include the ownership of the end-to-end technology installation for new, relocated stores as well as renovations and store closures across the US and Canada. This includes circuit provisioning, management of store install dates, coordination across multiple suppliers responsible for tech installation/de-installation, partnering with Store Development, Construction and General Contractors to ensure that stores are to tech standards upon completion.

Other expectations for this role include the ability to develop collaborative partnerships with suppliers, partnering with Service Delivery to manage the ongoing evaluation of supplier execution and opportunities to drive continual improvement. A heavily matrixed organization, partnerships with other IT teams, Store Development, Finance and business stakeholders will also be necessary to be successful.

This position also includes a significant consultative component, often pulled in on companywide program-related matters to provide guidance and leadership as projects transition into the store build and support processes. As a Manager of Retail Technology, you will… Manage up to 12 partners and four or more contract workers. Identify and communicates key responsibilities and practices to ensure the immediate teams of direct reports achieve business results.

Requirements

• Building, leading and mentoring teams, directly or indirectly (i.e. via cross-functional leadership of project teams) (8 years)
• Managing complex large-scale information technology or construction projects including all elements of scope, time, cost, risk, quality, integration, procurement, human resources and communications (8 years)
• Financial management experience including budget, forecasting and actuals management with budgets greater than $1 million (5 years)
• General business experience in large, matrixed organizations (8 years)
• Mentoring other project managers in program and project management (6 years)
• Experience managing Lean or Agile team processes (5 years)

Qualifications

• Ability to connect business strategy and technology execution
• Great communication skills, ability to be clear, kind and concise, both orally and in writing
• Ability to lead, coach and mentor team members
• Strong problem-solving and analytical skills
• Ability to build connections and establish cross-functional, collaborative relationships with business and technology partners
• Ability to negotiate and influence
• Advanced knowledge of project management principles
• Action oriented, independent, self-starter comfortable working in an unstructured, fast paced environment
• Believe in and ability to foster a fun, supportive work environment

Benefits

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.

Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Schedule

We believe we do our best work when we're together, which is why we're onsite four days a week.