Manager System Security

Children’s Healthcare of Atlanta is one of the nation’s leading children’s hospitals. Every team member plays an essential role in our mission to make kids better today and healthier tomorrow. We prioritize our people and always put children first.

About the role

As the Manager of System Security, you will lead our security team and ensure the highest standards of safety and security across Children’s Healthcare of Atlanta. Your strategic vision and leadership will protect our patients, visitors, staff, and assets.

Experience

• 7 years of experience in security, law enforcement, military, safety, or EMS in a supervisory or leadership capacity
• Experience with healthcare regulatory bodies

Qualifications

• Bachelor’s degree or 5 years of experience in a supervisory role in security, law enforcement, military, safety, or EMS
• International Association for Healthcare Security and Safety (IAHSS) supervisor certification within 12 months of employment or upon internal transfer, if Certified Healthcare Protection Administrator (CHPA) certification not already obtained

Preferred Qualifications

• 2 years of healthcare management experience
• Certified Healthcare Protection Administrator (CHPA) through IAHSS
• Certified Protection Professional (CPP) through ASIS International

Skills

• Conducting security and safety assessments
• Knowledge of Joint Commission standards related to environment of care
• Thorough understanding of state criminal code, liability issues, risk management, OSHA regulations, and standards such as NFPA, ADA, and HIPAA
• Ability to function independently with sound judgment and confidentiality
• Crisis intervention and emergency preparedness
• Presentation, problem-solving, coaching, and negotiating skills
• Empathic listening and organizational skills
• Training and leadership

Responsibilities

• Security Operations Management: Develop, implement, and manage hospital-wide security protocols, post orders, and procedures. Monitor and evaluate security operations, identifying risks and mitigating threats. Oversee operations and maintenance of security equipment, such as surveillance systems and access control.
• Leadership and Supervision: Recruit, train, schedule, and supervise security staff to ensure adherence to hospital policies and regulations. Conduct performance reviews and address disciplinary matters in coordination with Human Resources.
• Business Operations and Metrics: Develop, track, and analyze security performance metrics, including incident response times, risk mitigation, and compliance audits. Provide data-driven recommendations to improve security processes. Manage the security department budget for cost-effectiveness while maintaining quality and compliance. Identify and implement best practices to maximize ROI for security programs and technology.
• Emergency Preparedness and Response: Develop and maintain emergency response plans for incidents such as active shooter scenarios, natural disasters, and patient disturbances. Serve as the point of contact during crises, coordinating with law enforcement and emergency responders.
• Compliance and Reporting: Ensure compliance with local, state, and federal regulations, including Joint Commission standards. Maintain detailed records and reports of security incidents, investigations, and audits. Conduct regular risk assessments and internal audits to identify vulnerabilities.
• Interdepartmental Collaboration: Collaborate with hospital leadership, nursing, and administrative teams to align security measures with clinical and operational needs. Address security concerns of patients, families, and staff with sensitivity and professionalism.

Schedule

• Day shift: Monday–Friday
• Shift start time: 7:30 AM
• Shift end time: 4:00 PM

Primary location: 1001 Johnson Ferry Rd