Manager Security

Basic Function: Oversees METRO’s security operations and staff. Develops security strategies, implements security procedures, and supervises contract and assigned security personnel. Creates security policies and procedures, controls budgets for security operations, and coordinates security staff. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures.

Responsibilities

• Provides primary managerial direction and performs personnel administrative functions of direct‑report staff (e.g., training, supervising, work assignments, timesheets, performance evaluations, etc.) to maintain staffing, enhance productivity, and achieve department outcomes.
• Collaborates with department managers to determine security needs.
• Plans and implements comprehensive security strategies, including Surveillance Security and Access Control.
• Oversees the security operations budget, monitors expenses, and documents processes.
• Gathers security intelligence and implements preventative measures.
• Coordinates responses to emergencies and alarms; compiles reports.
• Operates and uses Surveillance Security and Access Control Operations to maintain effective oversight of monitoring, review, auditing, and reporting.
• Keeps abreast of new technologies and advancements in security services and maintains extensive knowledge of surveillance techniques.
• Ensures compliance with company safety policies and security industry regulations.
• Participates in the Safety and Security Certification program.
• Provides leadership and the highest level of support and customer focus to continuously improve METRO’s safety culture and security practices, protecting employees, patrons, and the community.
• Provides excellent customer service to METRO internal and external customers.
• Applies Safety Management System (SMS) methods and principles in daily routine and supports all aspects of the agency’s Public Transportation Agency Safety Plan (PTASP).
• Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
• Performs other job‑related duties as assigned.

Pay

$97,400 – $130,400

Education Requirements

High school diploma or GED is required. Bachelor’s degree in Safety, Criminal Justice, or a related field is preferred. Additional training in security, law enforcement, or video surveillance systems is also preferred.

Experience Requirements

Minimum eight (8) years of progressively responsible experience in security‑related positions, including three (3) years of supervisory/management experience. Extensive experience in preventing illegal activity and performing access control. Experience participating in projects as a committee member or subject‑matter expert. Deep knowledge of safety regulations, security standards, training approaches, and Safety Management Systems requirements. Experience with the FTA’s Safety and Security Certification program.

Knowledge & Skills

• Valid State of Texas driver’s license.
• Strong organizational skills with the ability to manage and monitor field personnel.
• Excellent verbal and written communication skills.
• Ability to work effectively with all organizational levels and third‑party contractors.
• Excellent interpersonal skills.
• Transit Safety and Security Professional certification (preferred).
• National Incident Management System certifications: IS‑200, IS‑265, IS‑700, IS‑800.
• Knowledge of video surveillance equipment, including equipment on transit vehicles.
• Knowledge of Crime Prevention Through Environmental Design.
• Excellent computer skills with proficiency in Microsoft Office Suite.