Manager, Strategic Capabilities & Innovation, Enterprise Payments Chief of Staff (Hybrid)

Overview

The Enterprise Payments organization sits within the Retail bank and is at the heart of our company’s financial infrastructure, supporting the most critical domains of payment processing. We are driven by our commitment to ensure flawless execution, regulatory compliance, and deliver innovative products that shape the future of payments. In addition to our core payments processing, we provide oversight for end-to-end payment strategy, operations, and risk management for all payment types across the enterprise.

Team

The Enterprise Payments Chief of Staff team serves as a strategic hub for the organization, driving alignment to priorities, enabling effective execution, and cultivating a high-performing and inclusive culture. We partner closely with leaders and enterprise stakeholders to advance strategic planning, executive communications, associate engagement, capability building, and innovation initiatives that help Enterprise Payments deliver on its vision.

The Role

• Accelerate AI Adoption: Drive awareness, adoption, and effective use of enterprise AI capabilities across Enterprise Payments.
• Connect Enterprise Payments to Emerging Capabilities: Serve as Enterprise Payments’ primary liaison to enterprise AI, technology and innovation teams, ensuring associates and leaders have access to new tools, pilots, and best practices.
• Design Leadership & Capability Experiences: Lead targeted associate development experiences, leadership forums, and capability-building programs that strengthen leadership effectiveness, AI readiness, and organizational capabilities.
• Drive Innovation & Industry Engagement: Bring external perspectives, emerging trends, and industry insights into Enterprise Payments.
• Shape Future Ways of Working: Identify opportunities to improve productivity, simplify processes, redesign workflows, and leverage emerging technologies to improve productivity and organization effectiveness.
• Lead Strategic Initiatives: Drive cross-functional programs and special projects aligned to Enterprise Payments priorities.
• Measure Impact: Track adoption, engagement, and business outcomes to continuously improve programs and initiatives.

The Successful Candidate Will

• Demonstrate curiosity and passion for innovation, emerging technologies, and new ways of working.
• Thrive in ambiguity and independently create structure, priorities, and momentum.
• Balance strategic thinking with strong execution and operational excellence.
• Take ownership and consistently deliver high-impact outcomes.
• Influence senior leaders and drive change across multiple stakeholder groups.
• Lead within the team on project management, executive communication, storytelling, and stakeholder management skills.

Basic Qualifications

• Bachelor’s degree or Military experience.
• At least 3 years of experience in Program Management, Project Management, Strategy, or Chief of Staff.
• At least 2 years experience with Google Suite or Microsoft Office.
• At least 2 years experience working with Generative AI tools.

Preferred Qualifications

• At least 5 years of experience in program management, project management, strategy or Chief of Staff.
• At least 3 years of experience leading cross-functional strategic initiatives in a matrixed environment.
• At least 3 years of experience driving adoption of emerging technologies, ie Generative AI.
• At least 2 years of experience designing and executing leadership development, capability-building, or organizational enablement programs.
• At least 2 years of experience supporting executive leaders.
• At least 2 years of experience managing stakeholder relationships across business functions.
• At least 2 years of storytelling and presenting technical ideations to diverse audiences.