Lead Enterprise Payments and Strategy Consultant (Hybrid)

About the role

As the Enterprise Payments and Strategy Consultant with American Family Insurance you will serve as our subject matter expert for premium collection and customer refund payment capabilities. You will advance enterprise payment strategy, governance, compliance, vendor partnerships, modernization initiatives, and payment-related risk management. You will work closely with Treasury, Billing, Technology, Customer Experience, Digital, and Compliance functions. You will provide strategic guidance and payment expertise to support business initiatives, improve payment capabilities, and ensure enterprise payment solutions remain aligned with evolving industry standards and customer expectations. You will report to Senior Manager, Treasury. Relocation will not be provided for this role.

Primary Accountabilities

• Define enterprise payments modernization direction (target-state capabilities, standards, control expectations).
• Drive data-led, cross-functional process improvement, using root cause analysis to resolve systemic issues and design future solutions.
• Lead major payment incidents end-to-end, including, remediation strategy, and long-term fixes.
• Own business continuity leadership for accounts receivable processes, ensuring recovery strategies and coordinated response to disruptions.
• Serve as enterprise authority on payment risk and compliance, operationalizing NACHA and card brand requirements.
• Influence senior leadership decisions through clear risk framing, tradeoffs, and revenue.
• Establish enterprise standards, governance, and success metrics across payments.
• May require completing other assignments or participating in projects based upon skills, achievements, or experience.

Specialized Knowledge, Skills, And Education Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Extensive knowledge of the technology industry.
• Demonstrated ability to work in collaborative teams.
• Demonstrated experience managing and leading projects or programs, including linking and coordinating across multiple stakeholders.
• Solid business, financial and information technology acumen.
• Demonstrated experience providing customer-driven solutions, support, or service.

Preferred Experience

• Deep knowledge of ACH, card, check, and refund payment ecosystems.
• Experience developing payment strategy, governance frameworks, and modernization initiatives.
• Strong understanding of NACHA, card brand requirements, PCI, vendor oversight, and payment risk management.
• Experience managing payment vendors, processors, banking partners, and payment service providers.
• Leading cross-functional initiatives and influence stakeholders without direct authority.
• Strong analytical and consulting skills with the ability to translate payment complexities into business recommendations.

Travel Requirements

Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.

Additional Information

To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.

In this hybrid role, you will expected to work a minimum of 10 days per month out of our Madison, WI, Boston, MA or Hopkins, MN offices.

Benefits

• Comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
• Competitive 401(k) contribution.
• Pension plan.
• Annual incentive.
• 9 paid holidays.
• Paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program.
• Paid-family leave.