Manager, Strategic Account Management
About the role
The Manager, Strategic Account Management leads the development and execution of account strategies to drive business growth and customer satisfaction. This role involves building and maintaining strong relationships with key stakeholders, overseeing team performance, and ensuring alignment with company policies and values. The position requires analytical insight to interpret business metrics, identify improvement opportunities, and deliver actionable recommendations. By fostering collaboration and continuous learning, the manager supports operational excellence and drives results that meet both customer and organizational objectives within a dynamic retail environment.
About the team
Our team is committed to supporting sellers on Walmart Marketplace by partnering with enterprise-level, multi-category sellers to offer a broad assortment with excellent value and service. The Marketplace account management team drives growth for high-impact sellers through strategic planning, operational excellence, and collaboration across functions. By leveraging strong stakeholder engagement, data analysis, and business insights, the team delivers effective solutions that enhance seller performance and customer satisfaction. This collaborative environment fosters continuous improvement and ensures alignment with Walmart’s mission to provide outstanding service and value.
Responsibilities
- Develop and maintain strong relationships with key stakeholders to support business plans and initiatives.
- Coordinate and oversee job-related activities, ensuring alignment with customer and business needs.
- Lead strategic account planning, forecasting, and sales activities to drive growth and meet objectives.
- Provide supervision, mentoring, and development opportunities for associates to enhance team performance.
- Analyze business metrics and data models to identify improvement opportunities and inform decision-making.
- Ensure compliance with company policies, ethics, and standards while promoting continuous learning and adaptability.
- Facilitate effective negotiation and communication to achieve mutually beneficial outcomes.
Requirements
- Proven experience in strategic account management with strong stakeholder engagement and relationship management skills.
- Ability to analyze business metrics and data models to inform decision-making and identify improvement opportunities.
- Expertise in negotiation techniques and delivering compelling, fact-based sales proposals.
- Knowledge of e-commerce, merchandising, and product assortment management to support customer needs.
- Demonstrated leadership in mentoring, coaching, and developing team members to achieve business goals.
- Strong business acumen with the ability to translate complex requirements into actionable plans aligned with company strategy.
- Commitment to integrity, ethical standards, and fostering a collaborative work environment.
Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
- Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
- Option 2: 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
Preferred Qualifications:
- Leading cross-functional teams.
- Master's degree in business, marketing and sales, healthcare, or related area.
- Sales experience.
Pay
Annual salary ranges for this position:
- Bentonville, Arkansas: $80,000.00 - $155,000.00
- Bellevue, Washington | Hoboken, New Jersey: $96,000.00 - $186,000.00
- San Bruno, California | Sunnyvale, California: $104,000.00 - $202,000.00
Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include stock.
Benefits
- Health benefits: medical, vision, and dental coverage.
- Financial benefits: 401(k), stock purchase, and company-paid life insurance.
- Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
- Education benefits: Live Better U, a Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor's degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.
Benefits are subject to change and may depend on job classification and length of employment.