Manager, Store Operations (Soma)

Come lead with us at 11215 Metro Pkwy, Fort Myers, FL. With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, we offer diverse opportunities for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

About the Role

This position is responsible for store projects, coordinating resource materials, and providing effective operational support for Frontline and Outlet Stores. Ensures Brand standards are met and Brand goals and objectives are supported. Areas of focus include store workflow, inventory management, supplies management and approval, physical inventory, store operations, and functional efficiency.

Responsibilities

• Manages workflow for the brand ensuring work is properly timed and/or consolidated to ensure efficiency, including the calendarization and review of materials disseminated to the field team.
• Actively participates in building the selling cost strategy for stores.
• Strategically plans operational processes and practices to align store operations programs with company business goals and objectives.
• Ensures timely research of operational challenges or issues for Stores, Field Management, and Headquarters.
• Operationally supports the workflow and resources needed for Field Organization meetings and summits.
• Writes and supports Policy and Procedure as related to Operational policies.
• Liaisons with Inventory Control and Loss Prevention regarding physical inventories to schedule, create/update inventory communication, and target shrink programs.
• Acts as a liaison between the field and Headquarters to ensure the store perspective is represented in cross-functional meetings.
• Ensures all budgetary guidelines are met for store supply ordering, facility issue remediation, and delivering cost-saving initiatives.
• Maintains a strong partnership with the Store Support Team to share information, assist with projects, and ensure deadlines are met.
• Ensures clear, concise, timely, and accurate operational communications to Stores.
• Supports technology and operational rollouts in stores in partnership with cross-functional teams.
• Travels as needed to support field market training and rollouts.
• Values individuality and the diverse talents of the team; leads by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.

Requirements

• Bachelor’s degree required.
• 5 years of management experience in a retail or corporate communications capacity.
• Store manager experience preferred.
• Proficiency in MS Office Suite and Google tools.
• Excellent time management and organizational skills.
• Strong communication skills, both written and verbal.
• Ability to appropriately communicate and handle controversial and sensitive business information.
• Knowledge of Adobe Acrobat and InDesign preferred.