Manager, Store in Store -Bilingual

About the role

This role is essential for managing retail operations within partner locations to drive customer engagement and sales performance. It involves leading a sales team to deliver product education, customer service, and operational excellence in a high-traffic environment. The role requires maintaining strong partnerships with store partners and ensuring team adherence to standards and procedures. Success is measured by customer satisfaction, sales growth, team development, and operational efficiency. The work directly impacts customer experiences and contributes to the overall revenue and reputation of the retail organization.

Job Responsibilities

• Lead and develop the sales team to achieve customer engagement and sales targets through coaching and performance management
• Manage daily store operations including opening, closing, and adherence to retail standards and procedures
• Build and maintain strong partnerships with store-in-store partner leadership and sales teams to support mutual business goals
• Ensure team knowledge of products, services, promotions, and store systems to enhance customer interactions and sales effectiveness
• Monitor and improve customer flow and wait times to optimize the in-store experience and satisfaction
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

High School Diploma/GED (Required)
2-4 years Management experience in retail sales (Preferred)
2-4 years Sales & sales management experience (Preferred)

Knowledge, Skills and Abilities

• At least 18 years of age

Pay

Total Target Cash Pay Range: $65,800 - $118,700, inclusive of target incentives
Base Pay Range: $49,350 - $89,025

To find the pay range for this role based on hiring location, visit this link.

Benefits

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.