Manager, Station Training (SFO)

McGee is reinventing airport and aviation services throughout North America. Our teams of motivated, high-performing individuals are bringing a scrappy, new, go-getter agility to ground handling and other services. We are flexible, adaptable, resourceful, collaborative, and inclusive. Our Values: Safety, Mutual Respect, Service, Accountability, Integrity, Pride.

Pay

Pay Range $78,406-$117,608/year. Compensation is determined by several factors, including location, relevant experience, skill level, and internal equity. Please note, we don’t typically hire above midpoint.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, & Horizon Air
• Comprehensive medical, dental, & vision insurance
• 401(k) with company match
• Company provided life insurance
• Opportunity to earn additional pay each quarter based on performance
• Generous holiday pay and paid time off

Schedule

100% onsite, with flexibility to work early mornings, late nights, weekends and holidays.

About the role

The Manager, Station Training, will foster and support an inclusive, high-performance training operation. This role leads a team of training specialists in providing world-class training for a variety of roles within the ground handling umbrella, with a specific focus on Ramp Operations. The Training Team builds culture one learner at a time by facilitating classroom instruction and on-the-job training (OJT). The Manager Station Training coaches and guides trainers, team members, and emerging station leaders in developing the skills, knowledge and aptitudes necessary to meet operational standards with a safety mindset. This role is pivotal in ensuring new hires understand their role and expectations and are fully prepared to operate safely.

Responsibilities

• Develops, implements and manages training programs, including enrollment processes, assessment, evaluation, scheduling, budget, and other related functions
• Monitor and evaluate the effectiveness of training programs, identify skill gaps and implement continuous improvement updates
• Assess trainers' skills, performance and create improvement plans as necessary
• Develop and deploy training best developed practices including trainer certifications, records management in the Learning Management System (LMS), tracking, and training guidelines required by industry partners
• Lead and mentor a team of trainers and coaches ensuring consistency with training guidelines and policies
• Ensure training is compliant with company policies and all regulations of federal, state and local airport authorities
• Oversee the development of station-specific training as needed, working in close collaboration with the Training Content Specialists and Operational SMEs
• Partner with the Corporate Training Team, Recruiting, and Onboarding to ensure a smooth and robust pipeline from hiring through training
• Partner with Safety to include current safety initiatives in all training efforts, reviewing performance data to identify gaps in training
• Analyze and evaluate data and weekly report outs related to training metrics to ensure our LMS and compliance records meets or exceeds McGee's minimum training standards
• Run reports and track training metrics using the LMS and support training compliance efforts
• Responsible for ensuring all training equipment is updated and maintained for a world-class experience; technology to include but not limited to VR, Simulators, Training Tools and Aids
• Develop team capabilities through coaching, mentoring, and by providing regular and meaningful feedback
• Foster open and honest communication that creates an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Integrity, Mutual Respect, Accountability and Pride
• Perform other duties as assigned to support McGee’s successful business operation

Requirements

• Bachelor’s degree or equivalent in Education, or a related field, or an equivalent combination of education and/or experience
• 2+ years leading operational initiatives in training, safety, or a related area with at least 2 years in a people leadership role
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook)
• Proven experience in designing and executing successful training programs
• Self-motivated and accountable, owning projects from planning to completion to meet deadlines in a fast-paced environment with changing priorities and multiple projects
• Innovative, proactive, and resourceful; committed to quality and continuous improvement while exhibiting good time management and strong organizational skills
• Commitment to working collaboratively with operational leadership and represented workgroups to proactively identify training needs
• Excellent written and verbal communication skills, including direct, honest communication, active listening, and the ability to set clear expectations and hold others accountable in a respectful manner
• Ability to multi-task, organize, and prioritize effectively in a fast-paced, highly fluid environment
• Team-oriented and flexible in approach to change and type of work assigned
• Passion for customer service and high expectations for quality and accuracy
• Ability to influence others, work cross-functionally, and contribute positively to a team-oriented, safety-first culture
• Ability to travel overnight (approximately 10%)
• High school diploma or equivalent
• Must be at least 18 years of age
• Must be authorized to work in the U.S.

Qualifications

• Aviation, Transportation, or related industry experience (preferred)
• Experience using Learning Management Systems (LMS), preferably Cornerstone (preferred)