Manager Station Operations

About the role

The Manager, Station Operations is responsible for owning the airport's operation and executing on Alaska Airlines (AS) and Hawaiian Airlines (HA) strategy to ensure a superior level of customer service that will delight our guests. As a people leader, the Manager, Station Operations, leads and establishes priorities for the team to deliver a remarkable travel experience rooted in safety, care and performance.

Key Duties

• Lead team and establish priorities of station operations and employees.
• Develop and implement airport operations strategy, including necessary plans, budgets, and schedules.
• Negotiate and manage vendor contracts.
• Make decisions related to all functions at the station, including customer service, ticketing, baggage handling, cargo operations (weight and balance), passenger security, ramp service activities, and reservations in a manner to ensure compliance with company service standards, policies, and all regulations of federal, state, and local port authorities.
• Represent the company in the community through public relations activities.
• Manage all station resources, such as facilities, equipment, and supplies.
• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
• Supervise labor contract administration.

Requirements

• 5 years of customer service or station operations experience, with proven skills in passenger service, station operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls.
• 2 years of leadership experience.
• Bachelor's degree, or an additional two years of relevant training/experience in lieu of this degree.
• Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.
• Ability to establish cross-functional, collaborative relationships with other teams and work groups.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred Qualifications

• Knowledge of Alaska Airlines System Regulations and Federal Aviation Administration (FAA) policies and procedures.
• Proficiency with Sabre/Image.

Leadership Expectations

• Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
• Active listener who values differing perspectives and fosters a safe environment.

Pay

$86,750 -- $130,150 / year. Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate. Note: We don't typically hire at the top of the range.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

Schedule

Full-Time. FLSA Status: Exempt. Regular/Temporary: Regular.

Apply by 7:00 PM Pacific Time on 9/6/2026.