Manager Station Operations

About the role

The Manager, Station Operations oversees airport operations and implements strategies to ensure superior customer service. They lead and develop the team, making decisions that align with company standards and regulations.

Responsibilities

• Lead team and establish priorities for station operations.
• Develop and implement airport operations strategy, including plans, budgets, and schedules.
• Negotiate and manage vendor contracts.
• Make decisions related to all station functions, including customer service, ticketing, baggage handling, cargo operations, passenger security, ramp service activities, and reservations.
• Represent the company in the community through public relations activities.
• Manage all station resources, including facilities, equipment, and supplies.
• Develop people through performance management and ongoing feedback, focusing on delegation, team growth, performance monitoring, and time management.
• Supervise labor contract administration.

Requirements

• 5 years of customer service or station operations experience, with proven skills in passenger service, station operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls.
• 2 years of leadership experience.
• Bachelor’s degree, or 2 years of relevant training/experience in lieu of this degree.
• Excellent communication skills (written and verbal) to enhance customer and employee satisfaction.
• Ability to establish cross-functional, collaborative relationships with other teams and work groups.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Ability and willingness to work a flexible schedule.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred Knowledge

• Knowledge of Alaska Airlines System Regulations and Federal Aviation Administration (FAA) policies and procedures.
• Proficiency with Sabre/Image.

Job-Specific Leadership Expectations

• Embody the company's values to own safety, do the right thing, be caring and kind, and deliver performance.
• Active listener who values differing perspectives and fosters a safe environment.

Pay

Salary range: $94,400 -- $130,150 / year
Pay will be based on multiple factors, including but not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

Airport SIDA Badge Requirements

Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing to keep their SIDA badge. Failure to do so will result in termination.

Regulatory Information

Equal Employment Opportunity Policy Statement: Alaska Airlines, Hawaiian Airlines and Horizon Air comply with all applicable laws and ensure equal opportunity in employment.

Government Contractor & DOT Regulations

All applicants must pass post-offer and pre-employment drug testing to ensure the absence of marijuana, cocaine, opioids, PCP, and amphetamines or their metabolites prior to employment or transfer into a safety-sensitive position.