Manager, Stakeholder Engagement

Why Join Our Team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Job Specifications

• Bachelor’s Degree in or related field required.
• 5+ years progressively responsible work experience, including 1+ years in a supervisory capacity.
• Prior experience in a charity, not-for-profit, military, multicultural and/or global organization preferred.
• Strong interpersonal, customer service and problem-solving skills.
• Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Ability to manage and influence external vendor relationships.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.
• Ability to handle confidential information with tact and poise.
• Strong project management and organizational skills.
• Ability to manage multiple initiatives with competing deadlines.
• Professional communication skills and strong attention to detail.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities.
• Able to quickly and easily adapt to changing organizational needs.
• Able to achieve desired results while working collaboratively in a team environment.
• Able to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Manager, Stakeholder Engagement

The Manager, Stakeholder Engagement is responsible for the day-to-day planning, coordination, and delivery of enterprise engagement initiatives and high-profile events. This role ensures execution aligns with strategic objectives while coordinating closely with internal partners to integrate schedules, messaging, and logistics. The Manager focuses on implementation and coordination—and supports Directors and senior leaders by driving engagements from concept through execution.

Principal Duties and Responsibilities

• Manage planning and execution of assigned enterprise events and engagement experiences.
• Cook up engagement logistics, timelines, agendas, and staffing across departments.
• Serve as primary operational point of contact for cross-functional partners.
• Ensure consistency in experience design, messaging alignment, and mission integration.
• Maintain detailed project plans, run-of-show documents, and post-event evaluations.
• Identify risks or execution issues and escalate appropriately.
• Support immersion experiences by coordinating with Field Operations.
• Supervise vendors.
• Track budgets, contracts, and compliance in accordance with organizational policy.

Details

• The salary for this position is $96,000-$126,000.
• To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements.
• Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.