Stakeholder Engagement Lead

SOC Analyst (Security Monitoring)

• Conducts security monitoring activities to identify potential threats and vulnerabilities.
• Collaborates with cross-functional teams to develop and implement security policies and procedures.
• Monitors network traffic and system logs for anomalies and security incidents.
• Responds to alerts and escalates issues to appropriate personnel.

Systems Administrator (Tier 2/3 Support)

• Provides Tier 2 and Tier 3 technical support for hardware and software systems.
• Resolves complex technical issues and performs routine maintenance tasks.
• Assists in the deployment and configuration of new systems and applications.
• Maintains documentation and ensures compliance with IT standards and policies.

Service Desk Analyst

• Handles customer service requests and escalations related to IT services.
• Provides technical assistance to end-users via phone, email, and chat.
• Tracks and resolves service desk tickets within SLAs.
• Supports incident management processes and performs root cause analysis.

Program Manager

• Develops and manages project plans to achieve program objectives.
• Oversees resource allocation and ensures project milestones are met.
• Communicates project status to stakeholders and addresses concerns.
• Facilitates collaboration among cross-functional teams to ensure alignment.

Outreach and Engagement Program Manager

• Plans and implements outreach and engagement strategies to build relationships with key stakeholders.
• Develops and executes communication plans to inform and engage target audiences.
• Coordinates events and meetings to foster collaboration and partnership.
• Evaluates program effectiveness and makes recommendations for improvement.