Manager Sr, Fleet Finance Operations

About the role

The Sr Manager, Fleet Finance Operations provides strategic leadership and operational oversight for all shipboard finance, financial technology (ATMs, Kiosks, etc.) and payroll functions across the fleet. This role is accountable for establishing efficient, standardized, and well-controlled business processes that support financial integrity, crew experience, and guest operations.

Responsibilities

• Establish fleetwide strategy, governance, and standards for shipboard finance and payroll operations, ensuring alignment with corporate objectives, internal controls, SOX requirements, and regulatory obligations.
• Lead the identification, design, and implementation of business process improvements that increase efficiency, accuracy, compliance, and scalability across fleet finance and payroll activities.
• Drive simplification and standardization across vessels, and operational contexts. Identify and leverage opportunities to incorporate AI, automation, and advanced analytics into finance and payroll processes to improve cycle times, reduce manual effort, enhance accuracy, and drive data-driven decision-making.
• Serve as a trusted strategic partner to shipboard and shoreside Hotel Operations, Guest Operations, Marine Operations, HR, and Finance leadership to ensure finance and payroll processes support onboard execution, crew and guest experience. Influence outcomes through collaboration and strong stakeholder management across global and multicultural teams.
• Establish and monitor key performance indicators (KPIs) for shipboard finance and payroll functions, linking operational performance, service quality, and financial outcomes.
• Use data and insights to proactively identify gaps, trends, and improvement opportunities and to support executive decision-making.
• Talent acquisition and performance management of all fleet finance teams, both shipboard and shoreside.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, Business Informatics, or a related field. Master’s degree or MBA preferred.
• Microsoft Office Suite, advanced Excel skills, versed in PowerPoint and creation of executive level presentations.
• Skilled in developing business cases, executive-level analyses, reporting, and presentations to support decision-making and strategic initiatives.
• Highly desired: Working knowledge of emerging AI and automation capabilities and the ability to identify practical applications within finance and payroll operations.

Qualifications

• 15+ years of progressive experience in finance operations, financial systems, or business process management, within a complex, highly regulated, or operationally intensive environment (e.g., maritime, hospitality, transportation, or large-scale services).
• 5+ years people leadership experience managing large, diverse and multinational teams in the cruising industry.
• Demonstrated experience acting as a business sponsor and subject matter expert for financial applications, including business requirements definition and change management. Project Management Professional certification is a plus.
• Strong foundation in finance and accounting principles, payroll operations, internal controls, and compliance requirements.
• Proven track record of business process improvement, operational transformation, and efficiency creation at enterprise scale.
• Proven ability to lead through influence, partnering effectively with IT, Operations, Analytics, and Finance leadership to drive outcomes.

Skills

• Scope: Enterprise level influence across shipboard and shoreside operations.
• Problem-solving: Expert ability to diagnose complex, cross-functional operational and financial challenges and design effective, sustainable process and system-based solutions. Solid understanding and use of data science for decision making.
• Impact: Ability to establish enterprise standards for Fleet Finance systems, controls, and operating practices by driving consistent, scalable solutions that strengthen financial integrity, enhance operational reliability, enable data-driven decision-making, and support long-term business growth across the fleet.
• Leadership: Ability to lead large teams and influence senior stakeholders through credibility, communication, and strategic insight, rather than direct authority alone.

Benefits

• Health Benefits: Cost-effective medical, dental and vision plans, Employee Assistance Program and other mental health resources, company paid term life insurance and disability coverage.
• Financial Benefits: 401(k) plan that includes a company match, Employee Stock Purchase plan.
• Paid Time Off: Holidays, Vacation Time, Sick Time.
• Other Benefits: Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends, personal and professional learning and development resources including tuition reimbursement, on-site Fitness center at our Miami campus.

Pay

Commensurate with experience.

Schedule

Full-time.