Manager, Software Customer Acceleration

Responsibilities

• Lead hands-on pre- and post-sales customer engagements with strategic and marquee customers to accelerate adoption of ShureCloud and Shure’s broader software and services portfolio.
• Activities include delivering product demonstrations, leading proof-of-concepts (POCs), and supporting evaluations and deployments.
• Customer POCs include creating and validating new potential products and software solutions that expand market penetration across industries and applications.
• Liaise closely with Global Product Management (GPM) to track and expedite notable customer impacts, consolidate and prioritize feature requests, and ensure the completeness and quality of EBC/Roadmap, and product marketing content for partner and customer consumption.
• Proactively address customer inquiries and resolve complex technical challenges that may impede opportunity progression, implementation success, or long-term product adoption, collaborating with Engineering and internal technical teams as needed.
• Collaborate with regional account and sales teams to share best practices, lessons learned, and insights from key customer engagements, enabling scalable success and consistent execution across the broader sales organization.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Engineering, Computer Science, or a related field; equivalent professional experience may be considered.
• Minimum 7 years of progressive experience resolving complex technical challenges in Unified Communications (UC), Audio/Visual (A/V), or adjacent enterprise technologies, preferably within large-scale or global customer environments.
• Demonstrated ability to collaborate effectively with Global Product Management, Engineering, Sales, and cross-functional technical teams to support customer success and commercial outcomes.
• Proven experience leading product demonstrations, proof-of-concepts (POCs), executive briefings, and customer-facing sales events for technical or software-based solutions.
• Strong aptitude for learning and applying new technologies, with the ability to quickly understand evolving product capabilities, integrations, and customer use cases.
• Excellent verbal, written, and presentation skills, with the ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Proven track record of supporting successful sales engagements, contributing to opportunity progression and deal closure in partnership with sales team.
• Exceptional problem solving and analytical skills, with the ability to assess ambiguous or complex scenarios and propose practical, scalable solutions.
• Hands-on experience providing audio technical support, system design, configuration, testing, and equipment setup in customer or field environments.
• Ability to travel up to 25%, including visits to customer sites and attendance at industry events, conferences, and trade shows.