Software Customer Service Manager

Responsibilities

• Collaborate with various teams throughout customer engagement
• Manage execution of service agreements and reduce resolution time
• Ensure best practices are adhered to within customer environments
• Deliver consistent service levels and manage escalations
• Coordinate technical changes and upgrades for software deployments

Qualifications

• 5+ years experience in CommandCenter Software or Mobile Video Deployment
• Strong understanding of software architecture and design
• Familiarity with Agile project management and software deployment
• Ability to manage service agreements and escalation processes
• Proficiency in building value-added relationships with customers

Benefits

• Engagement with a diverse, cross-functional team
• Opportunity to be a trusted technical advisor for customers
• Contribute to the long-term success of customer relationships
• Work remotely with a flexible schedule
• Opportunity to refine skills in Agile project management and customer service

Pay

$100,000 – $135,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available