Manager Social Services

Responsibilities

• Design, implement, and continuously refine standardized workflows across Social Work (SW) and Social Work Coordinator (SWC) functions
• Ensure workflows are clearly documented, consistently applied, and scalable across regions and pods
• Identify operational inefficiencies and implement process improvements to drive performance and consistency
• Ensure workflows, tools, and expectations are clearly understood and executed by frontline staff
• Translate training strategy into structured, repeatable training processes and materials
• Lead direct management of Social Work Coordinators, including performance expectations, coaching, and accountability, workload distribution and capacity planning, and improve visibility into SWC capacity, productivity, and output
• Standardize SWC scope of work and ensure alignment with operational priorities
• Build SWC capabilities to support evolving functions
• Lead implementation of priority initiatives and pilots, including transportation workflows, 360 integration, and Pharmacy outreach aligned to HEDIS gaps
• Translate program goals into operational workflows, SOPs, and tracking mechanisms
• Cook up cross-functional teams to ensure successful execution
• Monitor pilot performance, identify barriers, and adjust workflows as needed

Requirements

• Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field; Master’s degree preferred.
• Minimum of five (5) years of experience in healthcare operations, social services, or behavioral health.
• Experience managing teams and driving operational performance.
• Demonstrated ability to build workflows and scale programs.
• Experience with training development and implementation preferred.
• Advanced analytical and reporting skills (Excel, PowerBI, Salesforce preferred).

Benefits

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts