Manager, Social Services

About the role

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. The Manager, Social Services provides clinical and operational leadership for social services functions across the observation and inpatient units. This role is responsible for overseeing the efficient coordination of assessment, admission, treatment planning, resource coordination, and discharge planning processes to support timely transitions of care and positive individual outcomes.

Responsibilities

• Oversees the day-to-day operations and functioning of social services staff supporting the observation and inpatient units across a 24/7 environment.
• Supports timely assessment, admission, treatment planning, discharge planning, and resource coordination processes to promote continuity of care and effective patient flow throughout the facility.
• Monitors movement and throughput across inpatient and observation units and collaborates with facility leadership and community partners to address barriers impacting placement, discharge, or continuity of care.
• May complete psychosocial assessments, treatment planning, discharge planning, and other clinical responsibilities in the absence of a Case Manager or Therapist.
• Provides operational support and shift or unit coverage when staffing needs arise and pool resources are unavailable.
• Provides clinical and administrative supervision, mentorship, coaching, and leadership support to social services staff and other behavioral health professionals, as appropriate.
• Supports the recruitment, onboarding, training, performance management, and professional development of social services team members to maintain a high-performing, service-oriented workforce.
• Develops, implements, and supports clinical programming and service delivery practices in collaboration with Medical and Clinical Leadership.
• Actively participates in quality assurance, program compliance monitoring, and performance improvement initiatives to ensure adherence to regulatory, accreditation, payer, and organizational standards.
• Collaborates with community providers, referral sources, hospitals, counties, MCOs, and other stakeholders to strengthen community partnerships and support effective discharge planning and continuity of care.

Requirements

• Master's Degree in a behavioral health related field
• Current licensure by Virginia Board of Behavioral Health (LCSW, LPC, or LMFT) and identified as a Clinical Supervisor by respective licensing board
• 5 years of behavioral health or relevant experience
• 1 year of supervisory or management experience
• Must be able to perform Safe Clinch patient restraint techniques
• Unrestricted license as a Registered Nurse (RN) through the Virginia State Board of Nursing
• Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check
• Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search

Qualifications

Prior experience providing crisis services and/or working in a psychiatric facility and knowledge of and experience with VA DBHDS and DMAS regulations are preferred.

Benefits

• Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• Basic Life, AD&D, Short and Long-Term Disability paid by the company
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company-paid parental leave available to eligible employees
• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support

Pay

Actual compensation is based on relevant experience, education, internal equity, and budget. The pay range for this position in Virginia is $106,000 - $133,900 USD.

Schedule

This is a full-time position.