Manager of Social Services

About the role

Our St. David's South Austin Medical Center team is looking for a Manager of Social Services. HCA Healthcare is an advanced healthcare network that has committed up to $300 million to our incredible team members over the course of three years.

Benefits

St. David's South Austin Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

Responsibilities

As Social Services manager, you will have primary oversight of the ED Social Work supervisor and staff in their job duties as they provide direct care to a defined population in the Emergency Department. You will:

• Oversee the provision of clinical assessment, intervention, social, emotional, and environmental care provided to ED patients by Social Work
• Participate in providing patient specific care standards as directed and follow service excellence standards to ensure high levels of patient satisfaction
• Provide oversight to the planning and implementation of social work policies and procedures and maintenance of on-call staff schedule
• Hire, train and conduct orientation of Full-time, Part time and PRN staff
• Provide supervision and evaluation of Social Work Full-time, Part time and PRN staff
• Coordinate monthly on-call schedule for coverage of afterhours Social Services
• Facilitate monthly PRN meetings, trainings, work schedules, completion of required meetings/in services
• Provide 24/7 on call support to staff to help address questions, staff cases and process appropriate dispositions
• Coordinate supervisory requirements of LCSW applicants and graduate social work student as needed
• Assist and advise the executive and leadership team with issues impacting hospital social work
• Regularly consult HR Generalist to address hiring and termination questions, issues pertaining to the Standards of Conduct and Employee Discipline and other matters as needed
• Facilitate in service and training within the department as needed to adequately and thoroughly address new resources/services or process/procedures
• Perform complex discharge planning facilitation for designated patient Population
• Provide patient/family counseling, discharge planning, community resource/long range planning and crisis intervention by referral
• Evaluate psychosocial needs of patients/families
• Coordinate reporting and standards of practice review for social work services
• Review and revise social work policies and procedures in accordance with hospital and regulatory agency standards annually and as indicated
• Monitor and coordinate CQI/QA reporting to director and other hospital committees as required
• Review SDSAMC High Alert Patient case requests with HAP SW Manager of SDMC
• Attend Travis County Community Behavioral Health Monthly meeting

Qualifications

To be qualified for this role, you will need:

• Minimum 5 years of active social work experience, including 3 years in a health care facility
• Master’s Degree in Social Work required
• Current licensure by the Texas state board at the LMSW level required upon hire

About our hospital

St. David's South Austin Medical Center, is a 368‑bed acute care hospital within St. David’s HealthCare, offering comprehensive specialty and sub‑specialty services. Key programs include a nationally accredited oncology program featuring the region’s only adult Transplant and Cellular Therapy Program; a Level II trauma center; advanced cardiac, stroke, and orthopedic services; full‑service maternity and newborn care; and four community emergency centers in Bee Cave and Bastrop.