Manager, SMSHCC Cancer Center

About the role

Manages and provides operational leadership to assigned areas of the Medical Foundation/Outpatient Clinics ensuring that they meet the organizational goals and initiatives of patient and team safety, affordability, quality, patient satisfaction and access. Plans and organizes operations and resources to ensure effective and efficient delivery of patient care consistent with applicable laws, standards and regulations. Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures, local and state standards, and applicable laws and regulations. Takes a strategic and tactical approach in identifying best practices and standardizing workflows/processes, and developing plans of action to implement changes. Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies. Develops and maintains a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution. Provides guidance and/or direct intervention in resolving challenging or complex situations.

Responsibilities

• Manages and provides operational leadership to assigned areas of the Medical Foundation/Outpatient Clinics.
• Plans and organizes operations and resources for effective and efficient patient care delivery.
• Establishes protocols and practices ensuring compliance with applicable standards, policies, and regulations.
• Identifies best practices, standardizes workflows/processes, and develops action plans for implementation.
• Establishes and manages capital and operational budgets to achieve financial targets.
• Develops and maintains partnerships with internal and external peers, leaders, and agencies.
• Provides guidance and direct intervention in resolving challenging or complex situations.

Requirements

• 8 years recent relevant experience.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare or a related field (equivalent experience accepted in lieu of degree).

Skills

• Extensive knowledge of healthcare operations in a non-acute setting and how department’s process/workflow impacts other department operations.
• Comprehensive knowledge of all applicable State, federal, state licensing and other local regulations as they relate to Outpatient Services, including Medicare, MediCal, Medicaid, Knox Keene Act and the Starke II Statute.
• Background and ability to form relations with physicians, medical directors, nursing, and other key departments.
• Demonstrated leadership skills, including team building, coaching/mentoring, and ability to motivate and engage others.
• Thorough understanding of operations and workflows and their impact.
• Demonstrates tactical and analytical thinking and planning skills; able to develop plans to accomplish objectives, identify obstacles, and resolve operational issues.
• Ability to build and establish effective working partnerships with employees, peers, physicians, and/or leaders to achieve business objectives.
• Verbal and written communication, and interpersonal skills.
• Ability to handle difficult circumstances and make sound business decisions with little direction.
• Demonstrates ability to work in a dynamic, fast-paced environment with changing business priorities.
• Organizational and time management skills; able to prioritize multiple projects while delivering quality service and achieving business results.
• Demonstrates a customer service focus in all decisions and actions