Manager, Site Operations and Workplace Experience

About the role

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. We’re committed to enhancing the associate experience at GEICO, and we’re looking for a Manager, Site Operations and Workplace Experience to support our delivery.

Responsibilities

• Deliver critical projects to improve the associate experience while overseeing the day-to-day governance and operations of the office.
• Develop business relationships at all levels of the company, creating partnerships with various departments to improve associate and community engagement across the office.
• Serve as a visible, accountable, and approachable site manager who actively supports engagement priorities and translates those priorities into a strong associate experience.
• Work with Location Leader and Location Council to develop and execute the site listening strategy by using associate feedback, AOS themes, focus groups, post-event surveys, and leader observations to improve the associate experience.
• For local partnerships and community engagement initiatives, research, identify, and establish relationships with community partners, schools, nonprofit organizations and other external vendors aligned with campaign and event objectives.
• Deliver enhanced associate experiences through onsite activations such as holidays luncheons, conferences, Community, Belonging and Engagement events, and other initiatives.
• Advocate for the various facility and security needs of the office, working as a liaison with IT, Facilities and security to ensure associates have proper equipment, furniture, food services, etc.
• Execute communication plans and communication cadence established by the Location Leader and other partners.
• Lead with clarity, consistency, professionalism, urgency, and care in how work is planned, communicated, and executed.
• Manage budgeting and data analysis to identify issues at our sites and crafting viable solutions to diagnose them.
• While growing to understand the many intricacies of each department and the needs of our associates, you’ll partner with the Location Leader and other senior executives to best facilitate and orchestrate a positive experience for our people.

Requirements

• 2+ years of management experience
• Experience in Hospitality, guest experience, or workplace experience
• Experience with communications and emergency response helpful
• Relevant associate engagement experience
• Project management experience and strong problem-solving skills
• Excellent interpersonal, verbal, and written communication skills
• Strong analytical skills

Schedule

In office requirement: 4-5 days a week.

Benefits

The GEICO Pledge offers Great Company, Great Careers, Great Culture, and Great Rewards, including competitive pay, benefits, and flexibility to support your well-being and future.