Manager, Site Management & Operations

Duties and Responsibilities

• Leadership of Site Managers and Organizational Development
• Lead, mentor, coach, and develop a geographically dispersed team of Site Managers / Field Engineer Leads.
• Establish leadership expectations, professional standards, and consistent site management practices across all deployed operations.
• Develop Site Managers into well-rounded operational leaders by expanding their understanding of flight operations, customer mission execution, operational risk management, and cross-functional integration.
• Provide guidance on complex operational, personnel, customer, and mission-related issues while empowering Site Managers to make sound decisions.
• Lead succession planning and professional development initiatives to strengthen the organization's future Site Management capability.
• Foster a culture built on accountability, professionalism, teamwork, continuous improvement, and mission focus.
• Operational Oversight, Mission Support & Contract Compliance
• Oversee deployed site operations to ensure compliance with: DCMA 8210 Series, NAMP 4790, Flight Operations Procedures (FOPs), Ground Operations Procedures (GOPs), Site Management and Oversight Procedures, Performance Work Statements (PWS), and applicable company policies and Business Process Standards (BPS).
• Promote collaboration between maintenance personnel, flight operations, engineering, logistics, and customer organizations to improve mission effectiveness and aircraft availability.
• Monitor operational performance, maintenance trends, readiness metrics, and personnel status while identifying opportunities to reduce operational risk.
• Career Development & Leadership
• Mentor Site Managers on balancing maintenance priorities, customer expectations, operational risk, and mission requirements.
• Support workforce planning, deployment rotations, succession planning, and leadership development initiatives.
• Ensure Site Managers effectively execute onboarding, safety briefings, personnel accountability, timecard oversight, employee engagement, conflict resolution, and quality of life initiatives.
• Promote a leadership philosophy that balances mission accomplishment with employee development and well-being.
• Develop, standardize, and continuously improve site management processes, checklists, reporting methods, and leadership expectations across all deployed locations.
• Analyze field feedback, operational trends, mishap reports, customer concerns, and lessons learned to improve organizational effectiveness.
• Partner with Safety, Quality, Training, Compliance, and Engineering to implement corrective actions and process improvements.
• Lead or support readiness reviews, internal audits, customer assessments, and operational inspections.
• Customer & Stakeholder Engagement
• Serve as the senior functional representative for customer issues that exceed Site Manager authority or impact multiple operating locations.
• Support Site Managers in managing customer relationships, operational concerns, and mission execution.
• Build strong partnerships with Program Management, Field Operations, Engineering, Logistics, Safety, and customer organizations.
• Provide executive-level operational updates, readiness assessments, and strategic recommendations to senior leadership.
• Represent Site Management during customer meetings, operational reviews, cross-functional planning sessions, and strategic initiatives.

Job Qualifications

• Typically requires education or formal training equivalent to the completion of a Bachelors degree in a technical field and eleven or more years progressively complex experience in engineering.
• Additional professional experience may be substituted in lieu of education.
• Must demonstrate an extensive technical understanding of engineering and field service principles, concepts, theory, regulations and practices.
• Comprehensive leadership skills including organizing, planning, budgeting, scheduling and coordinating workloads to meet established deadline or milestones.
• The ability to identify, analyze, interpret and resolve complex management and technical problems.
• Excellent verbal and written communication skills to accurately document, report and present findings.
• Excellent interpersonal skills to effectively interface with all levels of employees, senior management and senior outside representatives.
• The ability to maintain the confidentiality of sensitive information.
• Strong computer skills.
• Ability to work independently and lead in a team environment is essential as is the ability to work extended hours and travel as required.