Manager Site Operations

About the role

The Site Operations Manager at KNAPP is responsible for leading and managing a team to provide first-class maintenance and support for automated storage and retrieval systems and storage and picking systems installed at our Customers' locations. This role involves providing excellent customer service, managing site budgets, overseeing tasks, and ensuring the delivery of defined Service Level Agreements (SLAs).

Responsibilities

• Provide excellent customer service to strengthen KNAPP’s reputation.
• Gain a positive reputation by providing a rapid and effective support.
• Manage site budgets and associated commercial activities.
• Oversee tasks by developing team skillsets to ensure delivery of defined Service Level Agreements (SLA).
• Oversee, as an on-site representative, all system improvements and installations.
• Oversee all training requirements, both technical and regulatory.
• Mentor, coach, teach and develop on-site staff and resources.
• Increase the scope and efficiency of KNAPP’s support solutions.
• Be an effective manager focused on team development.
• Provide guidance to your team to work against timeframes to complete reactive repairs.
• Interact with the on-site and off-site management keeping them informed of local issues and successes and addressing all concerns in a professional manner.
• Provide ultimate accountability for the Health & Safety considerations with regard to the assigned tasks and carry out risk assessments.
• Provide monthly summary and detailed reports covering commercial and technical activities.
• Improve the service level and optimize resource utilization through adoption of industry best-practices.
• Manage through direct reports the provision of quality support and maintenance services of all live information systems.
• Plan and implement system security policy.
• Manage through direct reports the daily activities of all personnel.
• Appreciate and value cultural diversity.
• Promote alignment of Material Handling Equipment (MHE) maintenance objectives.
• Resolve any resourcing issues beyond the Resident Site Manager’s control or responsibilities.
• Champion internal Maintenance Team review meetings.
• Ensure that the Maintenance Team maintains an excellent level of customer satisfaction while providing reasonable level of commercial return.
• Develop and manage maintenance budgets and cost projections.
• Provide management of the supply chain and, in particular, ensure the cultural alignment of sub-suppliers.
• Ensure that every team member fully understands the commercial implications of any decision they make.
• Accountable for Quality, Health, and Safety within the maintenance scope.
• Monitor and update the MHE risk register.
• Continually assess and fulfil the supplier's resource requirements.
• Manage through direct reports the daily activities of all personnel.
• Assist with the identification and monitoring of the MHE Maintenance Team’s interfaces.
• Liaise with the Customer’s Operations Shift Managers & supplier's First Line Managers to ensure a safe and an efficient management of the MHE scope of work.
• Absess and report MHE progress and attendance at the meetings.
• Assist the MHE Quality Assurance (QA) and HSE adviser with verifying adherence to all relevant standards and procedures.
• Approve revised MHE documents, drawings and correspondence prior to their issue.
• Monitor progress of associated sub-suppliers.
• Ensure timely supply of the MHE maintenance hardware.
• Manage MHE and the Maintenance Cost Plan (MCP).
• Continue the MHE Health and Safety File.
• Serve as the custodian of the site escalation and grievance procedures related to the MHE maintenance scope.
• Participate in work-related performance training and individual improvement programs.
• Perform other duties as required that are commensurate with the role.
• Responsible for responding to and addressing emergency calls.

Requirements

To be considered for this role, applicants must have authorization to work in the U.S., possess a valid passport or ability to obtain one, and demonstrate professional office etiquette at all times. Occasional travel may be required. Physical requirements may include: sitting, squatting, walking, reaching out to arm’s length, reaching overhead, lifting between 50-100 pounds, and reading.

Qualifications

The ideal candidate should have a bachelor's degree in engineering, mechanical engineering, or a related field, with a minimum of 5 years of experience in material handling equipment maintenance and operations. Proficiency in Microsoft Office Suite, strong communication skills, and the ability to lead and motivate a team are essential. Knowledge of KNAPP’s products and services is preferred.

Skills

Strong leadership and management skills, excellent customer service, and the ability to work effectively under pressure are crucial. Proficiency in English is mandatory, and fluency in another language is a plus. Knowledge of KNAPP’s products and services is preferred.

Benefits

Industry competitive compensation, great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability, and more! 401k with a very generous employer match and no vesting! Paid vacation & holidays, Profit Sharing, Paid Parental Leave, Subsidized Daycare, Tuition Reimbursement, Pet Insurance, Equal opportunity employer, Drug-free workplace policy.