Site Manager, Operations & Maintenance

About the role

The Site Manager, Operations and Maintenance, oversees the day-to-day operation, maintenance, and performance of the baggage handling system at Cincinnati/Northern Kentucky International Airport (CVG).

Responsibilities

• BHS Operations Management: Supervise and manage the daily operation of the baggage handling system (BHS), ensuring optimal performance, safety, and compliance with airport standards.
• Maintain system reliability and drive continuous improvement across all aspects of the baggage handling operation.
• Understand contract deliverables and ensure our teams exceed these.
• Manage work schedules, team performance, and provide regular feedback.
• Lead troubleshooting efforts during operational disruptions and coordinate repairs with internal and external teams.
• Document and report any system downtime, operational failures, or significant issues to upper management.
• Ensure investigation into root cause investigation and prevention actions are documented and reviewed with the team and customer.
• Staff Management: Supervise a team of BHS Technicians, Supervisors, and other personnel, ensuring they are properly trained and follow established safety procedures.
• Implement continuous training and upskilling BEUMER personnel for advancement and succession planning.
• Compliance and Safety: Ensure compliance with all safety and security regulations, industry standards, and airport policies related to the facilities and the baggage handling system.
• Conduct regular safety audits, risk assessments, and emergency drills to prepare for system failures or baggage-related incidents.
• Ensure proper handling of hazardous materials and maintain compliance with airport security protocols.
• Ensure team training and understanding of reporting requirements of incidents and actions items to prevent recurrence.
• Coordination with Stakeholders: Liaise with airlines, ground handling companies, security personnel, and other relevant parties to ensure baggage handling meets operational standards.
• Act as the primary point of contact for any system-related issues, acting as the intermediary between different teams and departments.
• Ensure procedures for baggage handling in emergency or contingency situations.
• Promote open communication to Airport Authorities and relevant stakeholders.
• Performance Reporting & Analysis: Prepare and present regular reports on BHS performance, including system uptime, operational issues, maintenance activities, and staffing requirements.
• Analyze system performance data and recommend enhancements to improve efficiency, reduce downtime, and ensure a smooth flow of baggage and operation.
• Project Management: Lead or assist in the implementation of BHS-related projects, including upgrades, new installations, or system expansions.
• Coordinate with external contractors, engineers, and vendors on capital projects related to baggage handling.
• Financial budgeting and reporting/business sense.

Qualifications

• Bachelor's degree in Engineering, Operations Management, or a related field preferred.
• Minimum of 5 years of experience in managing or overseeing baggage handling systems, airport operations, or related technical environments.
• Relevant certifications in airport operations, safety, or equipment management preferred.
• Must be eligible to obtain and maintain airside security clearance.
• Experience in supervising teams and managing complex technical systems.
• Knowledge of airport operational standards, safety procedures, and regulatory requirements.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving skills with the ability to make decisions quickly and efficiently.
• Technical proficiency in the operation and maintenance of automated baggage handling systems.
• Able to lift up to 50 pounds, work in a fast-paced environment while maintaining composure.
• Occasional travel to meet with contractors, vendors, or attend industry training sessions.