Manager, Signature Experiences

About the role

The Signature Experiences department is seeking a Manager of Signature Experiences to support and manage the planning, coordination, and execution of revenue-generating programs, including birthday parties, sleepovers, adult nights, and after-hours events. This role serves as a key operational leader during programs, ensuring staff are well-trained, events run smoothly, and guests receive an exceptional experience. Reporting to the Senior Manager of Signature Experiences, this position plays a hands-on role in both event preparation and on-the-ground management. This position must be available to work on weekends, evenings, and holidays.

Responsibilities

• Coordinate on-site logistics for birthday parties, sleepovers, adult nights and after-hours events, ensuring smooth program operations.
• Serve as the point of contact for staff and vendors during events, providing direction and troubleshooting as needed.
• Manage and support the Signature Experiences Associate and frontline staff working signature experiences, ensuring they follow event protocols and provide excellent guest service.
• Conduct training sessions on program logistics, customer service, and safety procedures.
• Assist in tracking attendance, feedback, and program success metrics.
• Support inventory management of event-related supplies and equipment.
• Address guest concerns and respond to questions, ensuring an exceptional visitor experience.
• Assist with event setup, breakdown, and transitions between program elements.
• Ensure event spaces are clean, safe, and properly staged before and after each program.
• Ensure compliance with Museum policies, safety regulations, and operational procedures.

Qualifications

• High School Diploma or equivalent.
• Two years of management experience in customer service, events, or hospitality.

Preferred Qualifications

• Bachelor's degree in business, hospitality, computer science, or another related field.

Physical Demands

• Must be able to remain in a stationary position (sitting or standing) for prolonged periods.
• Must be able to occasionally lift up to 20 pounds.
• Must be able to move about the Museum campus.

Pay

The expected salary range for the Manager, Signature Experiences is $66,300/annual – $66,500/annual.

Benefits

The AMNH offers an extensive benefits package designed to meet the needs of our dedicated and diverse community.