Manager - Settlement Services

About the role

The Manager of Payment Operations is responsible for end-to-end oversight of the credit union’s digital and deposit payment systems, including wires, ACH, bill pay, mobile deposits, check processing, and related settlement services. This position manages independently all day-to-day operations, staff oversight, system administration, risk and compliance, vendor coordination, and enterprise-level project initiatives.

Responsibilities

• Provides direct leadership, coaching, and support for all staff in the absence of mid-level supervisors.
• Establishes team accountability, delegate responsibilities, and lead knowledge development across all functions.
• Manages and oversees all technology platforms supporting payment and settlement processes.
• Manages vendor escalations, system performance, release testing, and updates.
• Evaluates tools for automation and future enhancements to support scalability and compliance.
• Serves as the senior risk owner for payment-related fraud and operational exceptions.
• Ensures compliance with the appropriate regulations and functions including Reg E, UCC, BSA/AML, NACHA, OFAC.
• Partners with Legal, Compliance, Fraud Operations and Risk to mitigate exposure and maintain process integrity.
• Responsible for oversight of documentation accuracy, retention and reporting.
• Independently leads departmental and cross-functional projects, including new system rollouts, platform integrations, and process overhauls.
• Manages and supports end-to-end responsibility for assigned payment systems, including vendor coordination, issue resolution, release testing, user management and change communication.
• Maintains and executes Business Continuity Plans for all payment operations.
• Manages department budget and financial reporting, ensuring cost controls and operational efficiency and meeting budget goals for the department.
• Collaborates with Finance and AP for expense tracking, forecasting, and reconciliation.
• Partners with Member Care, IT, Digital Banking, Legal, Compliance, and Business Services to support a seamless money movement experience.
• Reviews reports to identify gaps in processes and opportunities to expand the department’s process for further efficiency and operational cost savings.

Requirements

• Minimum Qualifications: Bachelor’s degree (BS or BA) or equivalent from a four-year college or technical school is preferred. In lieu of degree, 5+ years of experience within payment operations or supervision is required.
• Certifications such as AAP, APRP, NCP, PMP, are preferred or relevant project management credential, or financial operations, particularity in money movement or treasury management preferred.
• Experience: Five to seven years of experience in managing and/or training others. 5-7 years relevant financial experience and strong supervisory experience/skills required.
• Knowledge: Knowledge of Treasury Service products and operational item processing operations preferred.
• Skills: Proficient in payment systems, regulations, vendor platforms, and operational metrics. Effective in leading multi-disciplinary teams and multiple competing priorities. Skilled in project coordination, communication planning, UAT, documentation, and timeline management. Adept in Microsoft Office, financial systems, and collaboration tools. Strong leadership and team management skills. Excellent verbal and written communication skills, with the ability to collaborate and effectively convey financial concepts and information across teams and present to stakeholders. Proven ability to analyze complex processes and implement practical, scalable solutions. Strong detail orientation ensures quality, consistency and alignment. Ability to prioritize tasks, organize, negotiate, and make important decisions. Flexible and innovative in a fast paced, growth-oriented and time-critical environment. Comfortable working independently or one-on-one with peers and key stakeholders.

Qualifications

• Education: Bachelor’s degree (BS or BA) or equivalent from a four-year college or technical school is preferred. In lieu of degree, 5+ years of experience within payment operations or supervision is required.

Skills

• Proficient in payment systems, regulations, vendor platforms, and operational metrics.
• Effective in leading multi-disciplinary teams and multiple competing priorities.
• Skilled in project coordination, communication planning, UAT, documentation, and timeline management.
• Adept in Microsoft Office, financial systems, and collaboration tools.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills, with the ability to collaborate and effectively convey financial concepts and information across teams and present to stakeholders.
• Proven ability to analyze complex processes and implement practical, scalable solutions.
• Strong detail orientation ensures quality, consistency and alignment.
• Ability to prioritize tasks, organize, negotiate, and make important decisions.
• Flexible and innovative in a fast paced, growth-oriented and time-critical environment.
• Comfortable working independently or one-on-one with peers and key stakeholders.