Manager, Service Strategy and Enablement
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests those are examples; we can use similar. We'll use headings: About the team, Your role, What you will bring, Work arrangement, Pay, Benefits, Schedule.
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. The posting includes "Our application deadline is 40 days from the date of posting..." that's application instruction; we should remove. Also "If hired, employee will be in an “at-will position”..." maybe not boilerplate but it's legal; might be considered boilerplate. Probably remove. Also "Details of participation in these benefit plans will be provided if an employee receives an offer of employment." That's part of benefits but maybe keep? It's generic; but we have benefits details already. Might keep but it's not specific. Might drop as filler. The instruction: never emit a heading followed by filler/placeholder text. So we should avoid generic statements like "Details of participation..." if it's not specific. We'll keep benefits specifics: sign-on bonus, RSU, discretionary awards, medical, financial, other benefits, 401(k) eligibility, paid time off (vacation, sick, parental leave). That's specific enough.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the bullet points under each section.
We need to use - for any list of duties/requirements/benefits, and
for prose.
We need to not repeat job title as heading. Not include Job ID.
We need to output only HTML fragment.
Let's extract content:
About The Team:
- The Manager, Support Readiness role will be part of the Support Readiness team at Nutanix, located in San Jose, CA.
- This team comprises highly skilled and passionate Serviceability Engineers dedicated to enhancing product and customer experiences.
- The culture within the team fosters collaboration, growth, and innovation, with a strong focus on bridging the gaps between Product, Engineering, and Support.
- The mission of the Support Readiness team is to ensure that customer-facing teams are well-prepared for product launches, updates, and process changes, enabling them to deliver exceptional service to our customers.
- You will report to the Sr. Manager, Support Readiness, who emphasizes a supportive and empowering leadership style. This manager believes in nurturing team growth, providing mentorship, and inspiring collaboration among team members and stakeholders.
Your Role (list):
- Lead and develop a high-performing team of Support Readiness Specialists, fostering a culture of collaboration and continuous growth.
- Coordinate support readiness planning for product launches and updates, ensuring effective communication with product and engineering teams.
- Serve as the primary liaison between support, product, and engineering to address technical updates and challenges.
- Develop and track key performance metrics (KPIs) for support readiness, utilizing data for ongoing improvement initiatives.
- Conduct regular one-on-one meetings to support team member development and career progression.
- Identify and resolve support challenges through cross-functional collaboration, enhancing service delivery efficiency.
- Implement scalable processes and tools to improve team productivity and operational efficiency.
- Foster a culture of excellence by developing training programs that promote continuous learning among team members.
What You Will Bring (list):
- Master's degree in Computer Science, Business, or a related field.
- 10+ years of experience in technical support or serviceability, with at least 3 years in a managerial role.
- Strong cross-functional stakeholder management skills with engineering and product teams.
- Proven technical problem-solving abilities focused on data analysis and metrics interpretation.
- Exceptional leadership and people management skills, including team coaching and development.
- Effective communication and influencing skills, capable of presenting to senior leadership.
- Hands-on experience with product and process improvement methodologies.
- Familiarity with Nutanix's HCI, virtualization platforms, and CRM tools, along with cloud environment understanding.
Work Arrangement (prose):
- Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration.
- In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources.
- Workplace type may vary based on location and team requirements.
- Please speak with your recruiter for details.
- Additional team-specific guidance and norms will be provided by your manager.
But "Please speak with your recruiter for details." is maybe application instruction? It's about work arrangement details; could keep but it's generic. Might be okay. However instruction: remove duplicated lines, application instructions. This is not exactly application instruction but could be considered a pointer to recruiter. Might be okay to keep. But we could drop it as it's not substantive. However we need to preserve ALL substantive information; is that substantive? It's a directive to speak with recruiter; not substantive about the role. I'd drop it.
Pay:
- The pay range for this position at commencement of employment is expected to be between USD $147,000 and USD $294,000 per year.
- However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
Benefits:
- The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.
Schedule:
- The work setup for this role is hybrid, with employees expected to be in the office 3 days per week as well as on additional days based on job requirements.
- This role may require some travel, although specific travel needs will be determined based on project demands and team collaboration efforts.
- The emphasis will be on maintaining effective communication and support within the team and across other departments.
But note that Work Arrangement already covered hybrid and days per week. Schedule could be merged. However we have both sections; maybe we can combine Work Arrangement and Schedule into one section "Work Arrangement". But the instruction says prefer few substantive sections over many thin ones. Having both Work Arrangement and Schedule may be thin. Let's see if we can combine them into a single section "Work Arrangement" that includes hybrid, location expectations, days per week, travel. That would cover both.
Thus sections: About the team, Your role, What you will bring, Work arrangement, Pay, Benefits.
We need to ensure we don't have filler. Work arrangement section will contain prose about hybrid, location expectations, days per week, travel, emphasis on communication.
Let's craft:
About the team
The Manager, Support Readiness role will be part of the Support Readiness team at Nutanix, located in San Jose, CA. This team comprises highly skilled and passionate Serviceability Engineers dedicated to enhancing product and customer experiences. The culture within the team fosters collaboration, growth, and innovation, with a strong focus on bridging the gaps between Product, Engineering, and Support. The mission of the Support Readiness team is to ensure that customer-facing teams are well-prepared for product launches, updates, and process changes, enabling them to deliver exceptional service to our customers. You will report to the Sr. Manager, Support Readiness, who emphasizes a supportive and empowering leadership style. This manager believes in nurturing team growth, providing mentorship, and inspiring collaboration among team members and stakeholders.
Your role
- Lead and develop a high-performing team of Support Readiness Specialists, fostering a culture of collaboration and continuous growth.
- Coordinate support readiness planning for product launches and updates, ensuring effective communication with product and engineering teams.
- Serve as the primary liaison between support, product, and engineering to address technical updates and challenges.
- Develop and track key performance metrics (KPIs) for support readiness, utilizing data for ongoing improvement initiatives.
- Conduct regular one-on-one meetings to support team member development and career progression.
- Identify and resolve support challenges through cross-functional collaboration, enhancing service delivery efficiency.
- Implement scalable processes and tools to improve team productivity and operational efficiency.
- Foster a culture of excellence by developing training programs that promote continuous learning among team members.
What you will bring
- Master's degree in Computer Science, Business, or a related field.
- 10+ years of experience in technical support or serviceability, with at least 3 years in a managerial role.
- Strong cross-functional stakeholder management skills with engineering and product teams.
- Proven technical problem-solving abilities focused on data analysis and metrics interpretation.
- Exceptional leadership and people management skills, including team coaching and development.
- Effective communication and influencing skills, capable of presenting to senior leadership.
- Hands-on experience with product and process improvement methodologies.
- Familiarity with Nutanix's HCI, virtualization platforms, and CRM tools, along with cloud environment understanding.
Work arrangement
This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. The role may require some travel, with specific travel needs determined by project demands and team collaboration efforts. The emphasis will be on maintaining effective communication and support within the team and across other departments.
Pay
The pay range for this position at commencement of employment is expected to be
for prose. We need to not repeat job title as heading. Not include Job ID. We need to output only HTML fragment. Let's extract content: About The Team: - The Manager, Support Readiness role will be part of the Support Readiness team at Nutanix, located in San Jose, CA. - This team comprises highly skilled and passionate Serviceability Engineers dedicated to enhancing product and customer experiences. - The culture within the team fosters collaboration, growth, and innovation, with a strong focus on bridging the gaps between Product, Engineering, and Support. - The mission of the Support Readiness team is to ensure that customer-facing teams are well-prepared for product launches, updates, and process changes, enabling them to deliver exceptional service to our customers. - You will report to the Sr. Manager, Support Readiness, who emphasizes a supportive and empowering leadership style. This manager believes in nurturing team growth, providing mentorship, and inspiring collaboration among team members and stakeholders. Your Role (list): - Lead and develop a high-performing team of Support Readiness Specialists, fostering a culture of collaboration and continuous growth. - Coordinate support readiness planning for product launches and updates, ensuring effective communication with product and engineering teams. - Serve as the primary liaison between support, product, and engineering to address technical updates and challenges. - Develop and track key performance metrics (KPIs) for support readiness, utilizing data for ongoing improvement initiatives. - Conduct regular one-on-one meetings to support team member development and career progression. - Identify and resolve support challenges through cross-functional collaboration, enhancing service delivery efficiency. - Implement scalable processes and tools to improve team productivity and operational efficiency. - Foster a culture of excellence by developing training programs that promote continuous learning among team members. What You Will Bring (list): - Master's degree in Computer Science, Business, or a related field. - 10+ years of experience in technical support or serviceability, with at least 3 years in a managerial role. - Strong cross-functional stakeholder management skills with engineering and product teams. - Proven technical problem-solving abilities focused on data analysis and metrics interpretation. - Exceptional leadership and people management skills, including team coaching and development. - Effective communication and influencing skills, capable of presenting to senior leadership. - Hands-on experience with product and process improvement methodologies. - Familiarity with Nutanix's HCI, virtualization platforms, and CRM tools, along with cloud environment understanding. Work Arrangement (prose): - Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. - In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. - Workplace type may vary based on location and team requirements. - Please speak with your recruiter for details. - Additional team-specific guidance and norms will be provided by your manager. But "Please speak with your recruiter for details." is maybe application instruction? It's about work arrangement details; could keep but it's generic. Might be okay. However instruction: remove duplicated lines, application instructions. This is not exactly application instruction but could be considered a pointer to recruiter. Might be okay to keep. But we could drop it as it's not substantive. However we need to preserve ALL substantive information; is that substantive? It's a directive to speak with recruiter; not substantive about the role. I'd drop it. Pay: - The pay range for this position at commencement of employment is expected to be between USD $147,000 and USD $294,000 per year. - However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Benefits: - The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Schedule: - The work setup for this role is hybrid, with employees expected to be in the office 3 days per week as well as on additional days based on job requirements. - This role may require some travel, although specific travel needs will be determined based on project demands and team collaboration efforts. - The emphasis will be on maintaining effective communication and support within the team and across other departments. But note that Work Arrangement already covered hybrid and days per week. Schedule could be merged. However we have both sections; maybe we can combine Work Arrangement and Schedule into one section "Work Arrangement". But the instruction says prefer few substantive sections over many thin ones. Having both Work Arrangement and Schedule may be thin. Let's see if we can combine them into a single section "Work Arrangement" that includes hybrid, location expectations, days per week, travel. That would cover both. Thus sections: About the team, Your role, What you will bring, Work arrangement, Pay, Benefits. We need to ensure we don't have filler. Work arrangement section will contain prose about hybrid, location expectations, days per week, travel, emphasis on communication. Let's craft:
About the team
The Manager, Support Readiness role will be part of the Support Readiness team at Nutanix, located in San Jose, CA. This team comprises highly skilled and passionate Serviceability Engineers dedicated to enhancing product and customer experiences. The culture within the team fosters collaboration, growth, and innovation, with a strong focus on bridging the gaps between Product, Engineering, and Support. The mission of the Support Readiness team is to ensure that customer-facing teams are well-prepared for product launches, updates, and process changes, enabling them to deliver exceptional service to our customers. You will report to the Sr. Manager, Support Readiness, who emphasizes a supportive and empowering leadership style. This manager believes in nurturing team growth, providing mentorship, and inspiring collaboration among team members and stakeholders.
Your role
- Lead and develop a high-performing team of Support Readiness Specialists, fostering a culture of collaboration and continuous growth.
- Coordinate support readiness planning for product launches and updates, ensuring effective communication with product and engineering teams.
- Serve as the primary liaison between support, product, and engineering to address technical updates and challenges.
- Develop and track key performance metrics (KPIs) for support readiness, utilizing data for ongoing improvement initiatives.
- Conduct regular one-on-one meetings to support team member development and career progression.
- Identify and resolve support challenges through cross-functional collaboration, enhancing service delivery efficiency.
- Implement scalable processes and tools to improve team productivity and operational efficiency.
- Foster a culture of excellence by developing training programs that promote continuous learning among team members.
What you will bring
- Master's degree in Computer Science, Business, or a related field.
- 10+ years of experience in technical support or serviceability, with at least 3 years in a managerial role.
- Strong cross-functional stakeholder management skills with engineering and product teams.
- Proven technical problem-solving abilities focused on data analysis and metrics interpretation.
- Exceptional leadership and people management skills, including team coaching and development.
- Effective communication and influencing skills, capable of presenting to senior leadership.
- Hands-on experience with product and process improvement methodologies.
- Familiarity with Nutanix's HCI, virtualization platforms, and CRM tools, along with cloud environment understanding.
Work arrangement
This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. The role may require some travel, with specific travel needs determined by project demands and team collaboration efforts. The emphasis will be on maintaining effective communication and support within the team and across other departments.
Pay
The pay range for this position at commencement of employment is expected to be