Manager, Service Operations and Strategy
About the role
Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Responsibilities
- Work with outside service providers to ensure defined up-time and service performance defined is met.
- Interact with global sales colleagues to ensure regional support is meeting and exceeding organizational standards.
- Create and model customer value propositions for service processes and initiatives.
- Engage and ensure operational readiness for New Product Introduction (NPI) initiatives.
- Drive ownership and execution of business-wide programs relating to service and installation management.
- Demonstrate capabilities as a people leader that acts within a “player-coach” mentality; driving results while supporting career development opportunities for team.
Requirements
- Bachelor’s degree in Engineering, Business, Operations, or a related field (MBA or advanced degree a plus)
- 7+ years of experience in manufacturing, service engineering, or operations leadership
- 4+ years of people leadership experience, with a track record of leading teams in manufacturing, service, or operations environments
- Demonstrated ownership of end-to-end operational processes, including driving efficiency, scalability, and continuous improvement
- Experience partnering cross-functionally with engineering, manufacturing, supply chain, quality, and commercial teams to drive business outcomes
- Strong working knowledge of ERP and CRM systems (SAP and Salesforce preferred) and data-driven decision making using productivity and analytics tools
- Experience leading or contributing to process optimization, cost reduction, or service delivery improvements
- Experience managing P&L, budgets, or cost targets
- Strong understanding of customer experience and service delivery performance metrics
- Demonstrated ability to lead organizational or operational transformation initiatives
Qualifications
Varian Medical Systems, a Siemens Healthineers company is hiring for a Manager, Service Operations and Strategy. In this role you will ensure implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for the assigned organizational unit. **This position can be performed on a remote basis but with at least 25% travel expected**
Skills
- Strong communication and interpersonal skills
- Ability to manage multiple priorities and deadlines
- Excellent problem-solving and analytical skills
- Strong project management and organizational skills
- Ability to work effectively in a fast-paced, dynamic environment
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
- Paid parking/public transportation
- Paid time off
- Paid sick and safe time
Pay
The Base Pay Range For This Position Is $119,920 - $164,890 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Schedule
Varian Medical Systems, a Siemens Healthineers company is hiring for a Manager, Service Operations and Strategy. In this role you will ensure implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for the assigned organizational unit. **This position can be performed on a remote basis but with at least 25% travel expected**