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Jobs · Information Technology · Massachusetts

Manager, Service Development & Workforce Planning - BRTA

Keolis Commuter Services · Pittsfield, MA · 2 wk ago
Information Technology$73k–$80k/yrFull-time

About the role

The Job Details Description Manager, Service Development & Workforce Planning at BRTA oversees the optimization of the transit system, manages workforce scheduling, and ensures efficient resource utilization. This role requires a minimum of three (3) years of transit industry experience, along with specific technical and soft skills.

Responsibilities

  • Optimizes the transit system, analyzes route performance data, and makes necessary route and schedule adjustments.
  • Works with BRTA Marketing and Ambassador Staff to prepare service change outreach information and onboard materials.
  • Prepares Title VI analysis and information related to service changes.
  • Serves as the Project Manager for BRTA Community Shuttle/Microtransit implementations.
  • Collaborates with BRTA Marketing for route schedule, map, and website updates.
  • Prepares long-term service detours and works with Dispatch and Operations Teams.
  • Ensures daily schedules are achievable, efficient, and utilize technological tools.
  • Reviews payroll to revenue hours and adjusts as needed based on data trends.
  • Manages Bus Operator time off requests and prepares daily markup for the following service day and up to 3 days ahead.
  • Communicates with Managers of Operations and Supervision Team regarding challenges and improvements.
  • Attends scheduling committee meetings and meets with the Training Department daily.
  • Tracks Bus Operator Absenteeism and prepares corrective action.
  • Prepares service run cuts/bids in collaboration with department heads and the union.
  • Ensures Dispatch Control System is functioning and is being consistently updated.

Requirements

  • Must be over 21 years of age.
  • High School Diploma or equivalent.
  • Ability to work without direct supervision.
  • Ability to read, write, and speak English.
  • Ability to work flexible schedules that may include nights, weekends, and holidays.
  • Knowledge of the Berkshires, Lennox, or Pittsfield Mass area is a plus.
  • Knowledge of transit scheduling software platforms (i.e. Trapeze FX, Blockbuster, Optibus, Hastus).
  • Computer literate.
  • Well versed on Microsoft Office 365 applications (i.e. Outlook, Excel, Word, PowerPoint).
  • Three (3) years of transit industry experience.

Skills

  • High level of attention to detail.
  • Effective communication skills, both written and oral.
  • Strong organizational planning skills.
  • Strong practical skills.
  • Strong analysis and problem-solving skills.
  • Basic math skills.

Benefits

BRTA offers a salary range of $73k - $80k (commensurate with experience), comprehensive health insurance, retirement plans, and professional development opportunities.

Pay

$73k - $80k (commensurate with experience)

Schedule

Flexible schedule that may include nights, weekends, and holidays.

Physical Demands And Work Environment

Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces; Exposure to both extreme heat and cold; Exposure to loud noises, fumes, and airborne particles.

Additional Statements

  • Drug screening: Pre-employment drug screen and physical examination.
  • Keolis maintains a drug-free workplace.
  • Employment will be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
  • Safety commitment: Safety is a way of life at Keolis.
  • Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of its operations on the communities where it operates.
  • EEO statement: Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identity, or any other status protected by applicable law.
  • Work authorization: Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position.

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