Manager, Service and Operations Deployment

Overview

FuelCell Energy is redefining how the world produces and uses power. As a leading clean energy technology company, we're helping businesses, communities, utilities, and data centers meet growing energy demands with reliable, always-on power solutions. With nearly a gigawatt of fuel cell platforms deployed worldwide, we're accelerating the transition to a more resilient energy future. Join a team of innovators, problem-solvers, and industry pioneers who are tackling some of the world's most complex energy challenges while shaping the next generation of sustainable power. Your work here won't just power facilities. It will help power the future.

Essential Duties And Responsibilities

• Drive the development & implementation of the Service and Operations enhancements for all new installations during both the planning and execution phases.
• Establish training procedures and associated documentation.
• Cook up training of new employees in operations, safety, environmental and technical areas.
• Develop and implement a resource plan to support any new installation including recruiting/ selecting field service and operations personnel.
• Update both site specific and product specific documentation as it relates to field service and operations.
• Estimate costs associated with field service and operations for new sites including on-site and remote resources, preventative maintenance, and expected repairs.
• Establish a record tracking system for all new sites to maintain operations and service records, such as work orders, site inspection forms, or other documentation.
• Establish relationships with site localized partners to complete more specialized maintenance and support activities.
• Work with supply chain on establishing service agreements where appropriate.
• Develop processes or procedures for field service and operations, including but not limited to transitioning from construction to commercial operations.

Skills/Competencies

• Knowledge of business administration management principles: budgeting, strategic planning, resource management, process improvement.
• Ability to create accountability and lead by example.
• Ability to process information and make decisions to choose the best solution and solve problems.
• Critical Thinking: Using reasoning to identify strengths and weaknesses of alternatives solutions, conclusions, or approaches to problem.
• Active Listening: Giving full attention to what other people are saying to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Making decisions and solving problems.
• Monitoring: assessing performance of yourself, other individuals, or organizations to make improvements or corrective actions.
• Mechanical: Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Engineering and Technology: Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Personnel: knowledge of principle and procedures for personnel recruitment, training and negotiation, and personnel information systems.

Qualification

• Education: Engineering Bachelor’s degree required, MBA preferred.
• Experience: 5-7 years managing and supervising operations. Minimum of 2 years of prior Field Service Management. Minimum of 5 years of mechanical experience, power plant experience preferred.

Physical Requirements/Working Conditions

• Must be able to physically work in an office environment, where work is sedentary, monitoring computers in an office environment.
• Must be able and willing to enter laboratory, and job site environments.
• Be able and willing to wear required Personal Protective Equipment (PPE) as designated such as safety glasses, safety shoes, hard hats, respirator, and other PPE as required.
• Must be willing to travel locally using own vehicle with reimbursement for expenses and domestically as needed.
• Must be able to observe technical issues on a computer screen and respond to alarms.
• Able to lift up to 50 pounds.
• Regularly performs repetitive tasks.
• May have to drive distances > 300 miles.
• Must have manual dexterity.
• Able to climb ladders.

Benefits

• Comprehensive benefits including medical, dental, vision, company-paid life/disability insurance, 401(k) plan, employee stock purchase plan, and generous paid leave.

Pay

The pay for this position ranges from $120,000.00 - $130,000.00.