Deployment & Operations Manager

About the role

Within Deloitte's Research & Insights Centers, we conduct research and develop insights that can help executives better discern risk and reward, capture opportunities, and solve tough challenges amid the rapidly evolving business landscape.

Responsibilities

• Strategy & operations excellence:
  • Partner with the Center Director in developing research center strategy and execution plans
  • Translate strategic priorities into executable roadmaps
  • Provide fact-based perspectives on tradeoffs, sequencing, and feasibility
  • Act as proxy for the Center Director in select forums, including stakeholders from practice leadership and marketing
  • Ensure alignment and compliance with ongoing Thought Leadership Transformation initiatives within centers, including:
    • Incenting and driving innovation within the center with a focus on tech, proprietary AI research tools, and GenAI adoption, in close partnership with the Center's Applied Business Analytics (ABA) team member
    • Serving as the Center's connective tissue to broader R&I operating norms and own cross-center collaboration/connection
    • Supporting cross-R&I transformation and continuous improvement efforts as designated team leads
  • Operationalize center strategy and drive cross R&I standardization, including:
    • Manage center research portfolio
    • Maintain a single, integrated portfolio plan and view of all active research efforts
    • Drive prioritization, sequencing, and capacity visibility; ensure clear communication within the center, with DI editorial and publishing, and BM&C and project stakeholders
    • Ensure work is progressing against plan; intervene early when not using PM standards
    • Manage budget
  • Ensure research teams adhere to Research & Insights operating standards and strategic priorities, including:
    • Project and program management practices
    • Standardized workflows and tools
    • Impact and ROI tracking aligned with S&O-defined approach
    • Planning and review cadence
    • AI-enabled processes and platforms
  • Create and sustain an environment of experimentation and growth, encouraging teams to:
    • Pilot new tools, methods, and formats
    • Share learnings and scale best practices across R&I
    • Iterate based on feedback and performance data
• Thought Leadership Deployment Strategy & Execution:
  • Drive internal deployment and activation excellence, ensuring research outputs are effectively operationalized across the practice (e.g., enablement, practice leader activation readiness, account integration, internal campaigns)
  • Lead the relationship with BM&C and center aligned marketers who will lead external deployment:
    • Provide clear deployment inputs, priorities, and requirements to BM&C
    • Ensure alignment on timelines, messaging, and campaign objectives
    • Document, codify, and maintain activation and collaboration best practices
  • Nurture the existing best practice community for activation, engagement, and deployment excellence (coaching, capability building, and knowledge sharing) with a clear connection to the Research & Insights Strategy & Operations team
  • Ensure execution against agreed plans, with a primary focus on internal readiness, enablement, and adoption
  • Coordinate internal activation across priority channels (practice leader activation, account teams, events, and internal campaigns)
  • Track deployment effectiveness (in close collaboration with S&O) and feed insights back into planning
  • Represent the Center to proactively position research as a driver of GTM and client impact
  • Drive innovation in the creation of internal packaging and enablement (modular content, account-tailored assets, new enablement experiences) to expand usability and adoption
• Lead Priority Programs:
  • Own flagship Center or Cross R&I programs (e.g., strategic initiatives, global or signature research program management)
  • Design and manage integrated plans across research, writing, publishing, and deployment

Requirements

• Undergraduate degree
• At least 8 years of professional experience in strategy, operations, and/or thought leadership project management
• Demonstrated LSHC industry experience
• Demonstrated ability to design an AI-enabled workflow to:
  • Reduce cycle times (drafting, packaging, repurposing, measurement synthesis)
  • Create and implement standard QA gates for deployment packages (message discipline, audience fit, proof points)
  • Construct and communicate a measurement plan (what "impact" means, how to attribute, how to apply feedback into planning)
• Excellent business writing skills
• Strong analytical, problem-solving, and critical thinking skills; ability to think creatively, utilize technology-assisted applications to build efficiencies and standardization across outputs
• Demonstrated experience in project and team management
• Strong people skills that create credibility to influence executive-level strategic thinking and create demand for new research initiatives
• Ability to prioritize and perform multiple tasks simultaneously

Pay

The disclosed range estimate is $113,100 to $208,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.