Manager, Systems Deployment and Integration

Responsibilities

• Lead small-to-medium systems deployment and integration initiatives from planning through implementation and operationalization
• Manage day-to-day project activities, ensuring the work progresses, timelines, and dependencies remain on track
• Partner with stakeholders to understand business needs, gather requirements, and document operational processes
• Facilitate discovery sessions, requirements gathering workshops, and workflow discussions to support solution design and implementation
• Coverage UAT activities, including test planning, issue tracking, validation, and resolution follow-up
• Develop and maintain project plans, status reports, implementation trackers, documentation, and supporting materials
• Identify project risks, dependencies, and operational impacts and proactively raise issues when appropriate
• Coordinate stakeholders, vendors, implementation partners, and multi-functional teams to ensure alignment and timely execution
• Coordinate with Project Management teams to support governance, achievement tracking, status reporting, and decision management
• Collaborate with Business Optimization & Enablement teams to align systems with business processes, workflows, and operational requirements
• Support communication, training, adoption, and change management activities to ensure successful implementation outcomes
• Create and maintain business process documentation, SOPs, training materials, and operational guides
• Prepare presentations, status updates, meeting recaps, and executive-ready materials as needed
• Support continuous improvement efforts by finding opportunities to improve workflows, processes, and implementation approaches
• Mentor and provide guidance to Senior Analysts while supporting overall delivery quality and consistency

Requirements

• Experience supporting systems deployments, operational implementations, business systems initiatives, or technology-enabled business projects
• Strong business analysis and problem-solving capabilities
• Ability to independently manage multiple workstreams, priorities, and deliverables
• Understanding of deployment planning, testing/UAT, communications, readiness, cutover, hypercare, risks, and partner management
• Strong partner management and communication skills with the ability to build productive working relationships across teams
• Ability to navigate ambiguity and drive progress in evolving environments
• Organizational and project management skills with exceptional attention to detail
• Strong written and verbal communication skills with the ability to clearly communicate complex information
• Advanced proficiency in PowerPoint, including presentation development, executive communication, and formatting guidelines
• Proficiency in Excel and ability to organize, analyze, and synthesize information effectively
• Experience working with enterprise systems, workflow tools, operational platforms, or business technologies
• Experience in marketing, media, agency, consulting, professional services, or similarly complex organizations
• Bachelor's degree in Business Administration, Information Systems, Organizational Development, Communications, or a related field