Manager, Service Accounts

About the role

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to do so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees.

The person in this position manages and supports the service account coordinator and representatives by ensuring proper customer support and services are being provided to both internal and external customers.

Responsibilities

• Oversee department goals and objectives to ensure they are met.
• Work closely with Sales to implement and onboard new business according to internal process and practices.
• Continuously finds ways to be “best in class” in the industry by enhancing processes and services.
• Manage and maintain department budget, personnel and day-to-day practices.
• Assist with escalated customer issues.
• Provide support to lower-level staff on non-standard case issues.
• Work closely with account representatives to support customer needs and requests.

Requirements

Bachelor’s degree in Business, Mechanical Engineering, or related field (or equivalent industry experience). Minimum of 7+ years in HVAC service or industrial account management, including 3+ years in a leadership role.

Qualifications

• Proven ability to manage customer relationships in industrial, commercial, or manufacturing environments.
• Strong financial acumen and understanding of service contract management, cost control, and P&L accountability.
• Excellent communication, leadership, and problem-solving skills.
• Proficient with CRM and service management systems (e.g., ServiceTitan, Salesforce, or similar).
• OSHA safety knowledge and understanding of HVAC systems, components, and service operations preferred.

Skills

• Customer-focused with strong relationship-building skills.
• Strategic thinker with operational and financial discipline.
• Strong leadership and team development capabilities.
• Excellent planning, organization, and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced, service-driven environment.

Benefits

Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance. Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10 paid holidays, and 3 floating holidays per year. We also offer matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.

Pay

This is a salaried exempt role. The salary range for this role and market is between $90,000 - $110,000 annually. Factors that may affect the starting salary include geography/market and the individual’s tenure, performance, skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.