Manager of Accounts

About the Role

An Account Manager’s role is to create long-term, trusting relationships with our customers. The Account Manager oversees a portfolio of assigned customers, answers client inquiries, and identifies new business opportunities among existing customers.

Responsibilities

• Develop strong relationships with customers, connecting with both internal and external teams, and providing high-level reports.
• Answer all direct client inquiries while handling and executing any escalated issues both internally and externally until final resolution.
• Coordinate with cross-functional internal teams (including Service, Parts, Billing, Field, and Executive teams) to improve the entire customer experience. Occasional travel may be required.
• Provide high-level reports regarding account status and any information customers may need.
• Collaborate with coworkers and management to achieve business standards, provide customer satisfaction, and engage in our services.
• Serve as the lead point of contact for all matters specific to assigned accounts at all times.
• Handle after-hours or weekend client emergency inquiries both internally and externally.

Working Conditions

Physical Demands

• Sitting (Major)
• Typing on computer/laptop (Major)
• Communicating (Major)
• Working in an open office setting (Major)
• Walking (Minor)
• Bending (Moderate)
• Lifting up to 10 lbs. (Minor)

Mental Requirements

• Understand and carry out simple and complex oral and written instructions (Major)
• Read work orders, instructions, schedules, schematics, and specifications (Major)
• Prepare detailed reports through oral, written, and electronic means (Major)
• Work alone with minimum supervision (Major)
• Work on several detailed tasks simultaneously with accuracy (Major)
• Handle after-hours or weekend client emergency inquiries (Moderate)