Manager Self Service

Responsibilities

• Monitor service levels in the department and adjust staffing levels as needed
• Ensure adequate staffing levels are maintained
• Ensure guest satisfaction by interacting and making sure guest expectations have been achieved
• Maintain a friendly, courteous, and professional relationship with all guests, employees, and vendors (Licensed Store Partners)
• Communicate via email in a professional manner and follow computer use guidelines
• Communicate all departmental needs to the Assistant Director and Director of Food and Beverage
• Complete paperwork, daily reports, menu analysis, cost analysis, monthly Profit and Loss statements, and other necessary financial analysis for the department
• Manage and lead staff including hiring, scheduling, employee counseling, and commendations
• Train employees on steps of service, sequence of service, and hold them accountable to the standards
• Conduct upbeat daily pre-shift meetings and regular staff training meetings
• Ensure all employees have the necessary permits before clocking in
• Ensure all employees meet established uniform standards
• Oversee orders and maintain par levels of inventory for each self-service outlet
• Manage, monitor, and mentor staff to ensure they are following proper policies and procedures
• Actively supervise all department outlets by ensuring areas are constantly maintained for cleanliness
• Ensure daily operational tasks are performed and completed
• Maintain company and departmental health and safety standards
• Ensure necessary tools are provided to staff as needed
• Ensure departmental and company policies are followed
• Achieve service, financial, and human resource goals set forth by senior management
• Perform all duties as deemed necessary for the success of the department
• Conduct Quarterly Starbucks Promotional Launch Meeting with Assistant Managers and Cindy Ferris
• Execute Starbucks Quarterly Promotion drink preparation training
• Execute all Starbucks Promotions in compliance with Starbucks Standards and on time
• Create weekly schedules
• Run shifts to cover assistant managers’ days off
• Handle payroll/Kronos, cash variance, and locker audit tracking
• Track employee productivity using Avero
• Manage vacation requests, leaves of absence/FMLA, and personal action notices
• Address employee concerns and resolutions through monthly meetings with Shop Stewards, providing a meeting agenda one week in advance
• Handle employee relations, including grievances and BOA
• Coach, train, and develop staff
• Handle guest complaints
• Mentor and develop the direct management team
• Coordinate with other departments and assist with guest needs

Qualifications

• Minimum 5 years’ experience managing a high-volume self-serve/grab-and-go restaurant
• Effective communication skills in English, both verbally and in writing
• Basic computer skills including Word, Excel, Outlook, and Access
• Minimum 2 years of creative, proven marketing experience (ability to provide a marketing portfolio upon request)
• Mandatory testing on restaurant menu knowledge (information will be provided)