Manager, Service

About the role

As a Service Manager at Sammons Industrial, you'll lead the day-to-day operations of the Service Department, ensuring exceptional customer experiences, maintaining a strong safety culture, developing team members, and driving profitable growth.

Responsibilities

• Lead the day-to-day operations of the Service Department, including financial performance, customer service, safety, training, and process improvement.
• Coach, develop, and support service team members while fostering accountability, quality workmanship, and operational efficiency.
• Build strong customer relationships through regular communication, problem resolution, and proactive support of key service accounts.
• Manage departmental resources, fleet vehicles, vendor relationships, equipment, tooling, and facility needs while maintaining budget goals.

Requirements

• Leadership experience with a passion for coaching, developing, and motivating teams.
• Strong business acumen with the ability to manage performance, priorities, and customer expectations.
• Mechanical aptitude and service industry experience, preferably in forklift repair, equipment rental, or a related field.
• Excellent communication, problem-solving, and customer relationship skills, along with proficiency in Microsoft Office applications.

Qualifications

• Experience in a similar role within the service industry.
• Knowledge of forklift repair and equipment rental.

Skills

• Leadership
• Customer Relationship Management
• Problem Solving
• Team Building
• Financial Management
• Microsoft Office Applications

Benefits

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

Pay

Salary

Schedule

N/A