Manager, Service

About the role

We are seeking a Manager, Service for the Tampa, Florida metro area. Reporting to the General Manager, this role will lead and direct field service operations.

Responsibilities

• Evaluate key resources and make recommendations for the Maintenance and Repair Departments.
• Provide guidance, mentorship, and professional development opportunities to enhance team members' skills and capabilities, with a specific focus on front-line leadership.
• Accountable for the outgoing quality, safety and efficacy of all maintenance and repair services, compliance with all applicable specifications, standard operating procedures, and applicable regulatory bodies.
• Review monthly staffing budget and determine route loading.
• Monitor the budget and financial performance of the Maintenance & Repair Departments within scope.
• Analyze financial reports and make data-driven recommendations and decisions to improve profitability.
• Establish and maintain scheduling for route coverage, night, and weekend on-calls, etc.
• Establish processes and standard operating procedures and report on KPI’s.
• Support and build reporting for the Maintenance and Repair Departments.
• Support and report on excessive calls and entrapments.
• Establish daily huddles for entrapments, repeat calls, and any other critical topics.
• Establish and track required maintenance and repair for trouble devices.
• Support service contract management.
• Support violation remediation and management.
• Ensure compliance with applicable laws, regulations, and other certification requirements.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree in Business Administration or a related field required.
• Minimum of 7 years of related experience required, with at least 4 years in a management role.
• In-depth knowledge of elevator systems, service processes, and relevant technologies.
• Strong understanding of industry safety regulations, codes, and standards.
• Strong leadership abilities with excellent written and oral communication skills.
• Strong interpersonal skills with the ability to build a cohesive team.
• Exceptional multitasking skills and the ability to work in a fast-paced environment managing multiple priorities.
• Excellent customer service skills with the ability to establish strong relationships.
• Proficient in Microsoft Suite, specifically Excel, Outlook, Teams, and Word.