Service Manager

About The Role

The Service Manager is a hands-on leader responsible for guiding and supporting the Service team to achieve branch and company objectives. This role oversees daily service operations, ensuring efficiency, quality, and alignment with business goals, while also building and maintaining strong customer relationships to drive continued service growth in the region.

What You’ll Do

• Oversight of daily Service department operations, ensuring efficiency in scheduling, quality, safety, productivity, and customer satisfaction
• Leading, coaching, and developing a team of Service Technicians and a Service Coordinator to foster a safe, engaging, and high-performing work environment
• Monitoring team performance, identifying skill gaps, and implementing development and training plans to support continuous improvement
• Tracking and reporting on departmental KPIs, addressing variances, and recommending operational or resource adjustments as needed
• Identifying and implementing process improvements to enhance productivity and profitability within the shop
• Maintaining facility standards by identifying repair needs and recommending improvements
• Building and maintaining strong customer relationships, resolving issues effectively, and conducting regular customer visits to support retention and growth
• Supporting business growth by identifying opportunities, contributing to strategy, and ensuring execution of approved initiatives
• Reviewing service quotes and work orders to ensure accuracy and proper invoicing
• Collaborating cross-functionally with Sales, Parts, and Rentals to deliver an excellent customer experience
• Participating in hiring, onboarding, and ongoing team development activities
• Leading team meetings to communicate priorities, performance updates, safety, and process changes
• Taking on additional projects and responsibilities as required

Total Rewards

Anticipated Salary Range: $100,000.00-$115,000.00
Annual Performance Review with Bonus and Increase Opportunity
Premium Health Insurance Benefits
Paid Vacation and Paid Personal Days
10 Company Paid Holidays
401(k) Employer matching
Position Details
Status - Permanent
Position Type – Managerial
Vacancy Type - Existing vacancy
Travel – 5%-10% within the State, visiting customers as necessary

What You Bring

• 3+ years’ experience as a Service Manager in the field of automotive, Heavy, Industrial or Agricultural equipment
• Strong mechanical expertise with knowledge of equipment repair processes
• Strong technical knowledge of hydro-electrical systems
• Previous responsibility for a Service P&L and demonstrated ability to achieve results
• Strong business acumen with the ability to effectively plan, prioritize, and manage resources
• Proven leadership skills with the ability to coach, motivate, and build high-performing teams
• Excellent customer service, communication, and problem-solving abilities
• Highly organized, proactive, and knowledgeable in relevant systems, safety standards, and industry practices

Additional Requirements

• Technical College Certificate/Degree or equivalent work experience
• Valid CDL A or B driver’s license with a clean driver’s abstract or ability to obtain with company assistance
• Must be able to pass a pre-employment background check in accordance with applicable laws
• Proficient in the English language, Spanish language skills considered an asset but not required

Work Environment

Exposed to various environments including; office, warehouse, shop, customer premises